Christian Dior Operations Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Oversee compliance of all associates with established company policies, procedures, and standards, including safekeeping of company funds and property, personnel practices, security, inventory management, and record-keeping procedures
• Train, coach, and manage all associates in execution of operations tasks including POS procedures, return procedures, alteration requests, and safety and security procedures
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's) to corporate to maintain inventory accuracy
• Ensure adequate security exists and that physical facilities comply with safety codes and ordinances
• Conduct regular inventory cycle counts as directed
• Coordinate communication between the store and central distribution and corporate inventory control
• Produce and maintain operational reports and records to ensure adherence to company policies and procedures
• Ensure all back-of-house operations are properly set up and organized
• Lock and secure the store and oversee compliance with all opening, closing, and security procedures
• Assist with payroll management, scheduling of associates, and ensure compliance with payroll budgets
• Help solve problems that affect store service, efficiency, and productivity
• Provide and inspire outstanding service to customers
• Exercise judgment and discretion in day-to-day operations of the boutique in conjunction with the management team

Qualifications

• Minimum 5 years of retail store management experience with a strong operations background
• Ability to work a full-time schedule including varied hours, days, nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, including lifting
• Willingness to adhere to all company policies, procedures, regulations, and standards
• Availability to travel as needed

Skills

Experience

Minimum 5 years of retail store management experience with a demonstrated strong background in operations within a luxury retail environment. Proven expertise in managing multiple operational functions including payroll, inventory, loss prevention, and customer service. Experience working in a fast-paced boutique setting with demonstrated ability to manage diverse teams and complex logistics.

Education

High school diploma or equivalent; retail management certification or relevant coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 115,000 per annum.

Benefits

Comprehensive medical, dental, and vision coverage; Flexible Spending Accounts; short and long-term disability insurance; employee discount program; various paid time off and volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plans with employer contribution matching; employee referral program; bonus eligibility.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.