Christian Dior Omnichannel Coordinator
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $70,000–80,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 27, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Omnichannel Coordinator at Christian Dior Couture, New York. Drive omnichannel excellence across Americas with analytics, project coordination, and retail support.
Role & Responsibilities
- Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams
- Monitor and analyze key performance indicators including revenue, penetration, rejection rate, average order value, and fulfillment efficiency
- Automate dashboards and tools such as Power BI to track adoption and client experience metrics
- Conduct competitive benchmarking and market research to identify growth opportunities
- Support the execution of Omnichannel projects, from pilot to rollout and hypercare phases
- Assist with User Acceptance Testing for new services, including payments, checkout, and logistics workflows
- Document and maintain Standard Operating Procedures for Omnichannel services covering order management, returns and refunds, packaging, and delivery
- Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards
- Serve as primary point of contact for product sourcing expertise on eCommerce and Omnichannel orders
- Implement inventory control updates based on inventory ownership, marketing calendar, key launches, and product lifecycles
- Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers
- Collaborate with IT, Supply Chain, Retail Operations, Client Service Center, and Central teams to resolve issues and deliver solutions
- Provide operational support during peak seasons and new boutique openings
- Prepare and support executive presentations including business reviews and performance analysis
- Provide data-driven recommendations to management and cross-functional teams
Qualifications
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word
- Advanced experience with Power BI for dashboard creation and automation
- Strong analytical and problem-solving capabilities with meticulous attention to detail
- Demonstrated understanding of retail operations, e-commerce, or omnichannel processes
- Excellent written and verbal communication skills
- Proven ability to manage multiple priorities and coordinate across functions
Skills
Experience
Minimum 3–5 years of professional experience in project management, retail operations, or performance analysis. Previous experience in luxury retail, e-commerce, or omnichannel projects is highly valued.
Education
Not specified
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 80,000 per annum.
Benefits
Medical, dental, and vision insurance; Flexible Spending Accounts; short and long-term disability coverage; employee discount program; paid time off and volunteer time off; paid holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plan with employer contribution matching; employee referral program. Bonus eligibility based on performance.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Operations Coordinator», «Retail Omnichannel Specialist», «E-commerce Operations Coordinator», «Omnichannel Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.