Christian Dior Omnichannel Analyst, Projects & Operations

Location
Employment Full-Time
Seniority Mid-Level
Compensation $80,000–90,000/year
Department E-Commerce, Digital & Data Analytics
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
Apply ⟼

Christian Dior — Omnichannel Analyst, Projects & Operations in New York. Lead omnichannel reporting, project rollouts and operational excellence for Dior Americas.

Overview

Christian Dior Couture is a leading French haute couture and luxury fashion house and a Maison within the LVMH group. Renowned for its craftsmanship, creative direction and maison savoir‑faire, Dior offers a heritage-driven, design-led workplace that emphasizes excellence, cross‑disciplinary collaboration and professional development across retail, digital and corporate functions.

Role & Responsibilities

  • Design, build, maintain and distribute omnichannel performance reports and automated dashboards (weekly, monthly, quarterly) for boutiques, regional and corporate teams.
  • Monitor and analyze key KPIs — revenue, penetration, rejection rate, average order value (AOV) and fulfillment efficiency — to drive adoption and improve client experience.
  • Support end‑to‑end execution of omnichannel projects from pilot through rollout and hyper care, coordinating cross‑functional stakeholders (boutiques, IT, Supply Chain, Client Service Center, Retail Ops and HQ).
  • Execute and support User Acceptance Testing (UAT) for new services including payments, checkout flows and logistics workflows.
  • Maintain and document Standard Operating Procedures (SOPs) for order management, returns/refunds, packaging and delivery; act as primary point of contact for product sourcing of eCommerce and omnichannel orders.
  • Implement inventory control updates in line with inventory ownership, marketing calendar, key launches, product lifecycles and merchandising guidelines.
  • Provide operational support during peak seasons and new boutique openings; coordinate with Sales Advisors to ensure compliance with operational standards.
  • Prepare executive business reviews and presentations; deliver data‑driven recommendations to management and cross‑functional teams.

Qualifications

  • Minimum 5 years of professional experience in project management, retail operations, e‑commerce or performance analysis; luxury retail experience preferred.
  • Advanced proficiency in Microsoft Excel and Power BI for reporting, data modelling and dashboard automation.
  • Demonstrated experience with UAT, SOP documentation and operational rollouts in a retail or omnichannel context.
  • Strong analytical aptitude with meticulous attention to data quality and KPI interpretation.
  • Excellent communication and stakeholder management skills with the ability to present findings to executive audiences and drive cross‑functional follow‑through.

Skills

Microsoft Excel Microsoft PowerPoint Microsoft Word Power BI Data analysis User Acceptance Testing (UAT) SOP documentation Project coordination Inventory control and fulfillment workflows KPI monitoring and dashboard automation Stakeholder management Executive presentation and business review preparation

Experience

Minimum 5 years of relevant professional experience in project management, retail operations, e‑commerce or performance/ business analysis. Prior experience in luxury retail or omnichannel transformation projects is strongly preferred.

Education

Bachelor’s degree in Business, Analytics, Supply Chain, Information Systems or related field; advanced degree or relevant certifications a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.512 open roles in New York, including 36 posted recently. The broader New York area accounts for 1.644 active listings on Cerulean, 39 of which are new. In USA as a whole, Cerulean currently features 3.571 open positions, with 148 posted this week.

Compensation

The base compensation for this position ranges from USD 80,000 to USD 90,000 per annum.

Benefits

Medical, dental and vision coverage; Flexible Spending Accounts; short‑ and long‑term disability; employee discount program; various paid time off and holidays; volunteer time off; mental health and wellbeing support; family‑friendly benefits including reproductive health care and child/elder care services; commuter benefits; 401(k) with employer matching; employee referral program; bonus eligibility.

Culture

Dior fosters a creative, craft‑led culture rooted in French heritage and maison savoir‑faire, while operating within the LVMH ecosystem that values talent development and cross‑Maison collaboration. The workplace emphasizes inclusion, sustainability and employee‑led communities such as Diversity, Equity & Inclusion and Corporate Social Responsibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Apply For This Position ⟼

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Operations Analyst», «E‑commerce & Omnichannel Analyst», «Retail Omnichannel Analyst», «Projects & Operations Analyst — Omnichannel», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.