Christian Dior Logistics Operations Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Oversee and optimize physical logistics flows for B2B and e-commerce activities, including receiving, storage, order preparation, shipping and returns.
• Coordinate daily workload and capacity with the 3PL and arbitrate operational priorities.
• Ensure service commitments for lead times, quality and costs are met and maintain smooth operations.
• Serve as the key operational liaison with Administration des Ventes (ADV), Transport, Customs and other internal teams.
• Monitor and analyze inventory indicators, including cycle counts, stock shrinkage, shortages and discrepancies.
• Identify the causes of discrepancies and lead corrective and preventive actions to align physical and system stock across WMS, WCS and SAP.
• Maintain a regular on-site presence to verify compliance with inventory management procedures.
• Define, monitor and analyze logistics performance indicators for safety, service, costs and execution quality.
• Contribute to continuous process improvement and the functional development of the WMS.
• Manage operational anomalies, analyze bottlenecks affecting customer satisfaction and lead quality action plans.
• Conduct quality audits of order preparation and parcel packing.
• Oversee the 3PL’s WMS configuration and propose optimizations.
• Help ensure effective integration of logistics information systems.
• Provide the 3PL with the BI tools and queries needed to manage its operations.

Qualifications

• Higher education in logistics, supply chain or an equivalent field.
• Significant experience in operational logistics, warehouse management or managing a logistics service provider, ideally in B2B and e-commerce environments.
• Experience launching a site, transforming logistics operations or ramping up activity is an advantage.
• Expertise in warehouse operations and logistics flows, with the ability to ensure high standards of execution, reliability and service quality.
• Rigor, strong organizational skills and analytical ability to manage performance and safeguard inventory accuracy.
• Proficiency with WMS and WCS, and knowledge of ERP systems, ideally SAP.
• Results-oriented, with a focus on operational efficiency and sustainable process improvement.
• Proactive and able to take initiative in supporting the launch and ramp-up of a new European warehouse.
• Able to analyze operational issues, set priorities and implement practical corrective actions in a dynamic environment.
• Able to propose improvements to practices, tools and ways of working to strengthen overall performance.
• Able to manage complexity while maintaining a broad operational perspective.
• Excellent interpersonal skills for effective, high-standard interactions with a broad range of internal and external stakeholders.
• Able to work cross-functionally, unite teams and build a trusted relationship with the 3PL.
• Collaborative, communicative and adaptable, with the ability to support change and mobilize stakeholders around shared objectives.

Skills

Experience

At least 5 years; the profile specifies 3–5 years minimum in operational logistics, warehouse management or logistics provider management.

Education

Higher education in logistics, supply chain or an equivalent field.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.