Christian Dior Key Account Manager

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Location
LondonEnglandUK
Employment
Full-Time
Seniority
Mid-Level
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Jun 16, 2026

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Key Account Manager role at Dior Perfumes & Cosmetics in London. Manage retailer partnerships, drive commercial growth, and oversee P&L performance.

Role & Responsibilities

  • Support the Senior Commercial Manager in developing a 3-year vision and strategy for selected retailers, reviewing progress annually to ensure delivery is on track and recommending changes as appropriate
  • Recommend annual budgets and plans aligned with 3-year strategic objectives; support in negotiating commercial terms and retail tactics including trade marketing plans, distribution strategies, and staffing requirements
  • Compile and monitor trading results (retail sales, gross sales, net sales, stock, returns, DSO) on monthly and quarterly bases to ensure performance targets are met, developing proposals to enhance performance in-flight
  • Drive P&L enhancement for selected retailers in line with 3-year strategy, reviewing spend against budget quarterly (staffing, capital expenditure) to achieve profit targets
  • Forecast quantities for new launches in collaboration with Operations; present launch journeys to retailers to secure appropriate sell-in; monitor retail sales, sell-in, and stock cover monthly to optimize assortment and resolve out-of-stock issues
  • Monitor payments and overdue accounts with Finance team, escalating issues to Senior Commercial Manager as required; serve as primary contact for all communications with assigned retailers
  • Lead key projects and initiatives to drive business performance, coordinating activity across retailers and internal functions to ensure successful delivery on time and within budget

Qualifications

  • 3+ years' experience in luxury goods, cosmetics, or retail
  • Strong background in makeup with demonstrable commercial success in the category
  • Graduate-level education
  • Sound understanding of and appreciation for the luxury goods industry
  • Personal affinity with the Dior brand and products
  • Proficiency in MS Excel, PowerPoint, and Outlook

Skills

Negotiation (hard and soft techniques) Influencing and stakeholder management Financial and market data analysis Commercial creativity Digital marketing and campaign planning Influencer partnership management Event planning and execution Inventory forecasting and optimization Sell-in and sell-out (SISO) strategy MS Excel PowerPoint Outlook

Experience

Minimum 5 years in luxury goods, cosmetics, or retail environments, with a proven track record of commercial success specifically within the makeup category. The ideal candidate demonstrates hands-on experience managing retailer relationships, forecasting inventory, and driving sell-through across multiple channels.

Education

Graduate-level education

Workplace

This position is based in London, England, UK.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Account Executive», «Retail Account Manager», «Trade Account Manager», «Commercial Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.