Christian Dior International Retail Performance Intern

About Christian Dior

Parfums Christian Dior is the fragrance and cosmetics maison of the Dior universe, operating within the group's Parfums & Cosmétiques business. The brand combines haute parfumerie and beauty expertise with a global retail network and an uncompromising pursuit of French luxury and creative excellence. As part of the broader Dior family, the Maison offers opportunities to work across international markets and high-impact cross‑functional projects.

Role & Responsibilities

• Consolidate and analyse international retail KPIs to evaluate and benchmark the in‑store customer experience.
• Monitor, interpret and report on NPS results worldwide; identify trends and recommend concrete actions to improve customer satisfaction.
• Analyse Mystery Shopping campaign results, highlight strengths and improvement areas, and propose operational action plans for boutiques.
• Track monthly clienteling performance by market/region and support the design and delivery of clienteling workshops organised by local markets.
• Contribute to the creation and follow‑up of retail action plans aimed at enhancing the in‑store experience.
• Provide operational support to retail teams and act as a liaison between markets and IT for deployment of processes and initiatives.
• Design and administer field surveys: draft questionnaires, prepare study setup and sampling, launch studies and ensure data quality and reliability.
• Prepare clear, impact‑driven communications and project deliverables for internal teams and international markets, including strategic presentations for top management.
• Manage the annual Clienteling retail challenge: communicate the challenge, monitor performance, consolidate results and coordinate distribution of rewards.
• Conduct competitive intelligence and benchmark retail innovations and best practices; translate market trends into strategic recommendations.

Qualifications

• Enrolled in a Master's or equivalent program at an engineering school or business school (École d’Ingénieur / École de Commerce).
• Fluent in French and English (oral and written) — both languages mandatory.
• International experience required (study abroad, exchange or international internships).
• Strong analytical and synthesis capabilities, high level of rigor, attention to detail and organisational skills.
• Proactive mindset, good interpersonal skills and a clear sensitivity to customer experience and retail environments.
• Advanced proficiency in Microsoft PowerPoint and Excel; ideally experience with Thinkcell and VBA.

Skills

Experience

Early‑career candidate: current student with ideally a first internship or experience in strategy/management consulting or in luxury retail projects (retail operations, digital, CRM).

Education

Currently enrolled in a Master's-level program at an engineering or business school (École d’Ingénieur or École de Commerce).

Workplace

Culture

The Maison promotes rigorous craftsmanship, creativity and an elevated client experience within an international, multicultural environment. Inclusion and diversity are emphasised as core values, and employees are encouraged to contribute ideas, show initiative and collaborate across markets to sustain the Maison’s ambition and luxury standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.