Christian Dior High-End Clienteling Project Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Define High-End commercial objectives and KPIs with regions and Business Units.
• Analyse sales performance and client data to identify growth, client acquisition and cross-selling opportunities.
• Consolidate results, manage reporting and make strategic recommendations to management.
• Lead international initiatives to recruit, retain and develop High-End clients.
• Develop dedicated programmes for clients and ECM, including Top Clients, Grands Vendeurs and exclusive experiences.
• Define client service standards and protocols, and support their international implementation.
• Define event targeting strategies and commercial objectives with regions and Business Units.
• Design client journeys and experiences according to client segments and event types.
• Oversee event preparation and follow-up, aligning business objectives with the client experience.
• Oversee sales and special-order follow-up, analyse results and identify improvement opportunities.
• Lead strategic projects to strengthen client development and commercial performance, and share best practices globally.
• Develop management and tracking tools in collaboration with CRM, Business Analysis, regional and Business Unit teams.
• Coordinate and follow up all worldwide High-End client activations throughout the year, including High Jewelry events, Villas, local events and collection pushes in stores and external venues.

Qualifications

• Master’s degree (Bac+5) in business, hospitality, marketing or an equivalent field.
• Minimum 3–5 years of experience in luxury client development or high-end client relations, ideally in the luxury sector.
• Strong business mindset, excellent project management skills and solid analytical capabilities.
• Ability to work independently, a proactive mindset, strong summarising skills and confidence in an international environment.

Skills

Experience

Minimum 3 years, ideally 5 years, in luxury client development or high-end client relations.

Education

Master’s degree (Bac+5) in business, hospitality, marketing or an equivalent field.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.