Christian Dior Head of Retail Education, Fragrance (International)

Overview

Parfums Christian Dior is the fragrance and cosmetics division of Maison Dior, operating within the LVMH group. The Maison is recognised for combining creative excellence, craftsmanship and the savoir-faire of luxury beauty, with global distribution across selective retail and prestige channels.

Role & Responsibilities

• Define and lead the global retail education strategy for Fragrance, with a particular focus on blended learning formats and deployment across all distribution channels.
• Design, implement and continuously improve learning programs that integrate omnichannel retail, client data and retail performance metrics to maximise commercial impact.
• Drive innovation in learning formats (trainingtainment, digital modules, workshops, masterclasses) to reinforce brand desirability and distinctiveness.
• Own the Parfums career path: develop role progression frameworks, certification programmes and competency models for specialists and experts across markets.
• Animate and upskill the Fragrance Specialists community through regional workshops (c.3/year), remote sessions and certification milestones.
• Develop guidelines and client-facing scenarios for in-store and online services, contributing to business development initiatives (Masterclasses, merchandising of service features).
• Lead and evolve the Fragrance Pros teams in major markets, aligning objectives with Maison needs and market dynamics.
• Manage and certify the community of trainers (formateurs) and represent the category during the international seminar.
• Manage a small central team (2 direct reports) and steward cross-functional stakeholder relationships with Marketing, Markets and Category teams.

Qualifications

• Master’s degree or diploma from an engineering or business school (or equivalent).
• Minimum 10 years of professional experience in cosmetics or beauty, ideally within a luxury brand, including people management responsibility.
• Proven experience piloting the fragrance category at an international level or leading global learning programmes for a prestige beauty business.
• Deep expertise in perfume product knowledge, retail selling and learning design (conception, measurement and deployment).
• Strong strategic vision, exemplary leadership and proven ability to manage cross-market stakeholders and change.
• Fluency in English and French (both required).

Skills

Experience

Minimum 10 years' experience in the cosmetics/beauty sector, ideally within a luxury environment, with significant international exposure and proven managerial experience; demonstrable background in managing fragrance category initiatives or global retail learning programmes.

Education

Master’s degree or equivalent (engineering school, business school or related qualification).

Workplace

Culture

The Maison fosters a culture of creative excellence, passion and collective savoir‑faire, with a strong commitment to inclusivity and diversity. Teams operate in a high‑performance, client‑centric international environment where innovation and craftsmanship are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.