Christian Dior Europe Retail Education Manager – Skincare & Dior Spas

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Collaborate with Europe Commercial, Retail, Spa & Marketing teams to identify training and development needs across European markets, acting as a strategic business partner
• Oversee creation, adaptation and translation of all new product launch training content for the skincare portfolio and Dior Spa treatment protocols, ensuring deployment and follow-up across in-person, digital and on-site formats
• Ensure high educational rigor in all training content with emphasis on advanced skincare knowledge, treatment storytelling, consultation excellence and gesture mastery
• Manage skill development of training communities and field teams on skincare expertise and Dior Spa protocols through coordinated training plans and clear development pathways
• Organize and conduct engaging and innovative training and certification sessions—both in-person and remotely—in partnership with local teams
• Animate and coordinate the Europe community of trainers through in-person and remote seminars and regional workshops several times annually
• Serve as the main point of contact for central and market-based Retail Education teams on Skincare & Dior Spa topics, fostering collaboration and alignment across Central, Regional and Local levels
• Organize coaching and mentoring sessions with trainers to ensure their professional development and integration of new personnel
• Contribute to building a culture of excellence around skincare authority and service expertise to reinforce Dior's legitimacy in high-end skincare and spa experiences
• Manage and optimize training budget allocation
• Define relevant performance indicators and ensure regional monitoring and regular reporting to the central Retail Education team
• Track training effectiveness through qualitative and quantitative measures including knowledge acquisition, certification results, service execution quality and business impact
• Identify opportunities to continuously improve training content, learning formats and deployment models based on market feedback and business priorities

Qualifications

• Graduate of a business school or equivalent with additional background in aesthetics, skincare, cosmetology or beauty therapy
• Minimum 5 years of experience in training with solid knowledge of educational engineering and blended learning
• Strong aesthetic, facialist or spa-related background with proven sensitivity to manual techniques, gesture precision, treatment execution and service ritualization
• Strong communication, presentation, facilitation, coaching and interpersonal skills
• Mastery of digital learning platforms (e-learning, video-learning, live sessions) and comfort with social media tools
• Ability to translate complex skincare and spa expertise into clear, engaging and operational training content adapted to different audiences and expertise levels
• Project management skills
• Customer and business-oriented mindset
• Passionate about products and customer experience
• Excellent knowledge of Retail and Wholesale environments
• Strong and credible expertise in skincare with deep understanding of skin physiology, ingredients, formulations, product benefits, scientific storytelling and treatment protocols
• Advanced proficiency with digital collaboration tools (Zoom, Teams) and standard software (PowerPoint, Excel)
• Fluent in English and French, both written and spoken
• Demonstrated soft skills aligned with company values: exemplary leadership and stakeholder management, teamwork and collaboration, communication and interpersonal excellence, learning agility, attention to detail, business acumen, adaptability and problem-solving

Skills

Experience

Minimum 5 years of progressive experience in training and development, preferably within the luxury beauty, cosmetics or hospitality sectors. Demonstrated expertise in educational program design, digital and blended learning delivery, and cross-functional team leadership across multiple markets is essential. Prior experience animating trainer communities, managing regional or multi-country training initiatives, and translating technical or complex product knowledge into accessible training content is highly valued.

Education

Graduate degree from a recognized business school or equivalent qualification, with complementary professional credentials or specialized training in aesthetics, cosmetology, skincare science, beauty therapy or spa management.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.