Christian Dior Europe Retail Education Manager — Retail Teams Development

Overview

Parfums Christian Dior is the prestige beauty arm of the House of Dior, operating globally across fragrance, skincare and cosmetics. As part of the LVMH group, the Maison combines haute-parfumerie heritage with rigorous craftsmanship and contemporary creativity, maintaining a strong retail network and a reputation for exceptional client experience.

Role & Responsibilities

• Design and adapt training curricula for Retail Managers and Boutique Managers across boutiques and wholesale environments (sales techniques, client experience, storytelling, performance and leadership management).
• Define and deploy coherent training pathways aligned with the Europe Retail & Client Experience strategy.
• Integrate field best practices to ensure relevance and measurable impact of learning modules.
• Animate and coordinate the Europe community of trainers via in-person and remote seminars, regional workshops and regular knowledge-sharing forums.
• Lead and deliver onboarding and advanced training sessions in English and French for flagship and key-market managers, both in-person and digitally.
• Run “Train the Trainer” programmes in-country to upskill local trainers and ensure consistency of delivery.
• Support launches of new retail concepts and programs in European flagships and key markets.
• Act as a coach and business reference in the field, embedding Dior culture and leadership behaviours.
• Collaborate closely with HR, Retail Excellence, Marketing and Commercial teams at central and country level to ensure alignment and governance of training initiatives.
• Analyze country needs, implement regular reporting and measure training impact on retail performance to propose continuous improvement areas.
• Contribute to the skills development and succession planning of boutique management teams.

Qualifications

• Degree from a business school or equivalent.
• Minimum 5 years (typically 5–8 years) of experience in premium or luxury retail, including significant experience as a Boutique Manager and/or Retail Manager.
• Proven experience in training, field coaching or retail development roles, including delivery of train-the-trainer programmes.
• Demonstrated mastery of client excellence, performance management and inspiring leadership.
• Fluent English is mandatory; proficiency in French and/or a second European language is an asset.
• Charismatic, structured, results-oriented with strong stakeholder management and coaching skills.
• Ability to travel approximately 30% across Europe.

Skills

Experience

Minimum 5 years in premium or luxury retail, with substantial hands-on experience as a Boutique Manager and/or Retail Manager and a proven track record in training, field coaching or retail team development.

Education

Degree from a business school or equivalent.

Workplace

Culture

The Maison places creativity, excellence and audacity at the centre of its culture while emphasising inclusive practices that welcome diverse talent. The working environment rewards collaboration, high standards of client care and a commitment to develop people and leadership across the retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.