Christian Dior E-commerce Operations Executive
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks an E-commerce Operations Executive in Seoul to manage warehouse operations, order fulfillment, and customer service coordination.
Role & Responsibilities
- Manage daily warehouse inbound and outbound operations, ensuring efficient order processing through the order management system (OMS)
- Partner closely with Retail and Boutique Operations teams to support timely and accurate fulfillment of omni-channel orders, including Longtail, Order from Store, and Pick-up at Store services
- Coordinate day-to-day customer service and repair operations in liaison with the Client Service Center and Quality Assurance team
- Serve as the primary contact point for customer inquiries related to care and repair services
- Coordinate stock movements and manage defect and claim processes while maintaining consistency between WMS and ERP systems
- Monitor payment gateway performance and service levels to ensure seamless customer payment experiences
- Identify and implement process improvements to enhance operational efficiency and productivity
- Prepare regular KPI reports on stock availability, sales performance, and customer feedback to inform strategic decisions
- Analyze operational data across payments, inbound logistics, stock levels, returns, damages, delivery performance, and customer feedback to drive continuous improvement
Qualifications
- Bachelor's degree in Logistics, Operations, or related field
- 1–3 years of experience managing 3PL and logistics for retail or eCommerce operations
- Minimum 3 years of relevant experience
- Fluent in English and Korean, both written and spoken
- Proficiency with MS Office applications
- Experience in fashion, retail, or luxury brands preferred
- Strong attention to detail and organizational skills
- Excellent interpersonal and problem-solving capabilities
- Strong analytical skills with ability to collaborate effectively across functions
- Flexibility, adaptability, and positive approach to change
Skills
Experience
Minimum 3 years of experience in logistics and 3PL management for retail or eCommerce operations, preferably within fashion, retail, or luxury sectors.
Education
Bachelor's degree in Logistics, Operations, Supply Chain Management, or a closely related discipline.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-commerce Operations Coordinator», «Operations Associate – E-commerce», «Digital Commerce Operations Manager», «E-commerce Order Fulfillment Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.