Christian Dior E‑commerce Operations Assistant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- May 8, 2026
About Christian Dior
Parfums Christian Dior is the beauty division of a storied French luxury House, producing haute fragrances and cosmetics that reflect Dior’s couture heritage. As a global leader in prestige beauty and part of the LVMH group, the Maison combines artisanal savoir‑faire with rigorous commercial and digital operations to deliver a premium client experience worldwide.
Parfums Christian Dior seeks an E‑commerce Operations Assistant in London to support Dior.com order fulfilment and post‑order customer experience.
Role & Responsibilities
- Monitor daily order flow for Dior.com, identify and resolve stuck/open orders, shortages, cancellations and payment issues, and escalate risks for timely resolution.
- Troubleshoot order management and payment incidents within Salesforce and SAP; coordinate technical and operational follow‑up to prevent recurrence.
- Serve as primary operational liaison with warehouse, logistics, customer service and finance to resolve incidents, manage exceptions and support returns handling.
- Handle escalated customer queries, chargebacks, DPD claims and suspected fraud cases in collaboration with Customer Service, Logistics and Finance teams.
- Maintain trackers and operational KPIs (order failure rate, SLA performance, cancellations, refunds/replacements) and produce periodic reports to inform improvements.
- Support website operational maintenance (shipping/payment messaging, FAQs, T&Cs, transactional emails) and participate in testing and rollout of new features with Beauty Tech and SAP teams.
- Assist with ad hoc operational projects and weekly/monthly reporting as requested by the E‑commerce Manager.
Qualifications
- Previous experience in e‑commerce operations, customer service, order management or a related operational role preferred.
- Proven experience working across multiple stakeholders in a cross‑functional environment (warehouse, logistics, finance, customer service).
- Proficiency with Salesforce and SAP or similar e‑commerce/order management platforms.
- Strong Excel skills for reporting, analysis and issue tracking.
- Excellent verbal and written communication skills; ability to build effective relationships across virtual teams.
- High attention to detail, strong organisational skills and the ability to prioritise multiple tasks under pressure.
- Problem‑solving mindset with a proactive approach to identifying root causes and delivering sustainable fixes.
- Degree in Business, Marketing or related field preferred; equivalent professional experience accepted.
Skills
Experience
Entry‑level position; previous exposure to e‑commerce operations, customer service or order management is desirable. Candidate should be comfortable operating across multiple systems and coordinating with cross‑functional stakeholders to resolve operational issues.
Education
Bachelor’s degree in Business, Marketing or related field preferred; equivalent professional experience accepted.
Workplace
This position is based in London, England, UK.
Culture
The Maison cultivates a culture of creativity, craftsmanship and uncompromising service consistent with French luxury standards. Parfums Christian Dior values collaboration, audacity and inclusivity, encouraging cross‑discipline cooperation and continual improvement across digital and operational teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce Operations Coordinator», «Online Fulfilment Assistant», «Order Management Specialist (E‑commerce)», «E‑commerce Customer Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.