Christian Dior Director of Retail Client Development
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 22, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks a Director of Retail Client Development in Paris to lead luxury clienteling strategy and elevate customer relationships.
Role & Responsibilities
- Define and implement a holistic clienteling strategy for the retail network, adapting to individual boutique specificities and market nuances
- Develop and grow existing top-tier clients in partnership with Private Client Relations teams, serving as the primary ambassador for high-value clientele
- Recruit new clients and cultivate relationships within local social circles
- Develop high-potential mid-tier clients and strategize their progression to top-tier status
- Ensure a differentiated and exceptional client journey and selling ceremony that exceeds Dior standards and local expectations
- Increase client loyalty, particularly among local clientele across all departments, in collaboration with Department Managers and Sales Associates
- Manage and develop the client development strategy, nurturing relationships with VIP clients within the boutiques
- Manage and support all strategic, operational, and creative planning of client events alongside the Events team
- Create and coordinate retail campaigns to drive sales through strategic targeting
- Propose and facilitate local events with clear Return on Investment to increase customer loyalty
- Partner with CRM and Events teams to develop market-appropriate client experiences
- Ensure the health and accuracy of the Dior client database in partnership with the Director of CRM, maximizing ROI from client actions
- Utilize the database to optimize boutique business, preparing action plans for sales teams with clear objectives and tools
- Monitor results and profitability of all implemented client actions
- Work on improving client segmentation, profiling, and targeting to enhance ROI
- Follow up on client indicators within product categories and leverage planned events or animations
- Provide weekly and monthly KPI reports for all managers and departments
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence, client-centricity, and continuous improvement
- Foster a collaborative environment to ensure seamless client experiences and achieve shared business goals
- Operate effectively within a complex organizational structure, collaborating with cross-functional teams, regional management, and global headquarters
Qualifications
- Minimum 10+ years of experience in client development, retail strategy, or related field within luxury retail
- Proven experience managing and developing client relationships
- Strong understanding of CRM tools and data utilization for clienteling
- Demonstrated ability to plan and execute high-profile client events
- Excellent interpersonal, communication, and negotiation skills
- Strong leadership and coaching abilities with experience training sales teams
- Results-oriented mindset focused on achieving sales targets and enhancing client satisfaction (NPS and CX results)
- Entrepreneurial mindset capable of strategic thinking and hands-on execution
- Passion for the luxury industry and deep understanding of the Dior brand DNA
Skills
Experience
Minimum 10+ years of experience in client development, retail strategy, or related field within luxury retail, with proven track record in managing and developing client relationships, executing high-profile events, and leading high-performing teams.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Client Strategy and Retail», «Retail Client Development Director», «Head of Clienteling Strategy», «Director of Luxury Client Relations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.