Christian Dior Digital Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Proactively engage with clients through multiple channels to understand preferences and needs, leveraging strong sales and commercial acumen
• Utilize clienteling techniques to anticipate client requirements, deliver personalized product recommendations, and drive repeat sales through the digital selling process
• Maintain continuous communication with retail stores regarding product availability, promotions, and events; coordinate client visits to facilitate seamless omnichannel transitions
• Drive achievement and exceed planned KPIs including sales targets, clienteling metrics, and client experience indicators
• Deliver consistently professional, courteous, and empathetic client service aligned with Dior brand values and integrity in all interactions
• Address client inquiries and concerns promptly and effectively via phone, email, chat, and social media; maintain detailed records of all interactions and transactions
• Escalate complex issues to appropriate supervisors while collaborating cross-functionally to resolve client concerns
• Develop and demonstrate in-depth product and service knowledge to provide accurate, helpful guidance
• Monitor client feedback and satisfaction levels, identifying opportunities for service improvement and contributing to client experience policy development
• Ensure customer information is maintained accurately within Dior systems to identify high-potential clients and enhance retention strategies

Qualifications

• Bac+2 or equivalent higher education qualification
• Minimum 3 years professional experience in luxury service environments (client service, boutiques, hospitality, or concierge)
• Fluent in Dutch and English
• Proficiency in Microsoft Office suite
• Demonstrated passion for luxury fashion and Christian Dior collections
• Strong sales negotiation and closing abilities
• Clear client-first mindset with pronounced commercial focus
• Ability to manage multiple competing priorities and varied schedules

Skills

Experience

Minimum 3 years of professional experience in luxury client service, retail, boutique, hospitality, or concierge environments. Prior exposure to omnichannel retail operations and digital selling platforms is advantageous.

Education

Bac+2 or equivalent qualification from a recognized higher education institution.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.