Christian Dior Digital Client Advisor
- Location
- CourbevoieÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks Digital Client Advisor with Italian language skills in Courbevoie, France. Full-time CDI position blending luxury client service and digital selling expertise.
Role & Responsibilities
- Proactively engage with clients through various digital and traditional channels to understand needs and preferences, leveraging strong sales skills and commercial acumen
- Utilize advanced clienteling techniques to anticipate client needs, provide tailored product recommendations, and drive repeat sales through digital selling ceremonies
- Maintain close communication with retail locations to stay updated on inventory, promotions, and store events; coordinate and facilitate client visits to ensure smooth omnichannel transitions
- Drive achievement and exceed planned KPIs including sales targets, clienteling metrics, and client experience benchmarks
- Provide exceptional, courteous client experiences by embodying core brand values and integrity throughout all interactions across phone, email, social media, and written channels
- Respond professionally and with empathy to client inquiries, concerns, and complaints; resolve issues effectively or escalate appropriately to supervisors
- Maintain accurate records of client interactions, transactions, and details; ensure qualitative monitoring and updating of customer information in Dior systems
- Demonstrate comprehensive brand awareness, storytelling capabilities, and in-depth product knowledge when communicating with clients
- Monitor client feedback and satisfaction levels to identify improvement opportunities and contribute to enhanced service policies
- Recommend innovative approaches to address client concerns and foster collaborative relationships within the Dior network
Qualifications
- Baccalaureate +2 (or equivalent) from an accredited higher education institution
- Minimum 3 years of professional experience in luxury sectors including client service, boutiques, hotels, or concierge services
- Italian and English language proficiency
- Proficiency in Microsoft Office suite
- Demonstrated passion for Christian Dior and luxury collections
- Strong sales negotiation and closing skills
- Ability to multi-task and prioritize competing priorities effectively
- Client-first mindset with clear commercial orientation
- Collaborative team spirit and ability to work varied schedules
- Agility and adaptability to rapidly changing business environments
Skills
Experience
Minimum 3 years of professional experience in luxury retail, client service, boutique operations, hospitality, or concierge environments. Retail experience is advantageous.
Education
Baccalaureate +2 (Bac+2) or equivalent qualification from accredited higher education.
Workplace
The successful candidate will be located in Courbevoie, Île-de-France, France, with easy access to Paris.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «Digital Sales Advisor», «Virtual Client Consultant», «Customer Experience Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.