Christian Dior Digital Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Proactively engage with clients through multiple channels to understand needs and preferences, utilizing strong sales skills and commercial acumen
• Apply clienteling techniques to anticipate client needs, deliver personalized product recommendations, and drive repeat sales through digital selling ceremonies
• Maintain close coordination with retail stores to facilitate seamless client transitions from online to offline experiences and organize store visits
• Achieve and exceed planned KPIs including sales targets, clienteling metrics, and client satisfaction scores
• Provide exceptional client support through phone, email, chat, and social media with professionalism and empathy
• Resolve client issues and concerns by responding promptly to inquiries and escalating complex matters to supervisors as needed
• Develop and maintain in-depth product knowledge to deliver accurate, compelling information aligned with Dior's brand narrative and values
• Monitor client feedback and satisfaction levels, identifying opportunities for service improvement and policy enhancement
• Maintain accurate records of all client interactions, transactions, and inquiries using Dior systems
• Demonstrate brand awareness, storytelling capability, and product mastery in every client interaction

Qualifications

• Bac+2 or equivalent higher education qualification
• Minimum 3 years of professional experience in luxury client service, boutiques, hospitality, or concierge
• Fluent in English plus one additional language at C2 level (French, German, Italian, Spanish, or Dutch)
• Proficient in Microsoft Office
• Salesforce experience preferred
• Demonstrated passion for Christian Dior and its collections
• Strong sales negotiation and commercial mindset
• Ability to multi-task, prioritize competing demands, and adapt quickly to changes
• Proven client-first mindset with a collaborative, team-oriented approach

Skills

Experience

Minimum 3 years of professional experience in luxury client service, boutique retail, luxury hotels, concierge services, or related customer-facing roles within the high-end sector.

Education

Bac+2 or equivalent higher education qualification required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.