- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 29, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture is seeking a Digital Client Advisor Assistant for a six-month internship starting in January 2027, based at its Client Services Center west of Paris. The role delivers personalized, high-quality service across client channels, resolves issues and supports customer retention while meeting sales, clienteling and client experience KPIs.
Role & Responsibilities
- Provide a positive, courteous client experience that reflects the brand’s values and integrity.
- Deliver professional, outstanding service and resolve client issues through clear, empathetic communication by phone, email, social media and written correspondence.
- Escalate issues requiring additional resources to the appropriate supervisor and ensure satisfactory resolution.
- Handle client communications in accordance with Dior policies and processes.
- Demonstrate brand awareness, storytelling and product knowledge in client communications.
- Give daily attention to personalization actions that enrich customer relationships.
- Monitor and update customer information using Dior tools to retain existing clients and identify high-potential prospects.
- Meet and exceed planned KPIs, including sales, clienteling and client experience objectives.
- Recommend innovative approaches to client concerns and share successful ideas with the team and department.
- Develop effective working relationships across the Dior network.
Qualifications
- Bac+2 qualification from a higher education institution.
- Previous experience in luxury client service, boutiques, hotels or concierge services.
- English, plus one additional language at C2 level: French, German, Italian, Spanish, Dutch, Portuguese or Arabic.
- Proficiency in Microsoft Office.
- Sales negotiation skills.
- Ability to multitask and prioritize competing tasks.
- Ability to work a varied schedule.
- A clear client-first mindset.
- Passion for Christian Dior and its collections.
Skills
Experience
Previous experience in luxury client service, boutiques, hotels or concierge services.
Education
Bac+2 qualification from a higher education institution.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Services Assistant», «Online Client Relations Assistant», «E-commerce Client Support Assistant», «Digital Customer Care Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.