- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks a Digital Client Advisor Assistant for a full-time, six-month internship starting in January 2027, based at its Client Services Center west of Paris. The role delivers empathetic, high-quality client service across channels, manages client information and personalization, and supports sales and clienteling KPIs.
Role & Responsibilities
- Provide positive, courteous, and pleasant client experiences while upholding the brand’s values and integrity.
- Deliver professional, outstanding service and resolve client issues effectively and empathetically through phone, email, social media, and written correspondence.
- Escalate issues requiring additional resources to the appropriate supervisor and ensure satisfactory resolution.
- Handle all client communications in accordance with Dior policies and processes.
- Demonstrate and share brand awareness, storytelling, and product knowledge in client communications.
- Attend to personalization actions daily to enrich customer relationships.
- Monitor and update customer information using Dior tools to retain existing clients and identify new high-potential clients.
- Achieve and exceed planned KPIs, including sales, clienteling, and client experience.
- Recommend innovative approaches to client concerns and share successful ideas with the team and department.
- Develop strong working relationships across the Dior network.
- Meet and exceed quantitative and qualitative objectives.
Qualifications
- Bac+2 qualification from a higher education institution.
- Previous experience in luxury client service, boutiques, hotels, or concierge services.
- In addition to English, fluency at C2 level in at least one of French, German, Italian, Spanish, Dutch, Portuguese, or Arabic is mandatory.
- Proficiency in Microsoft Office.
- Salesforce knowledge is a plus.
- Passion for Christian Dior and its collections.
- Strong sales negotiation skills.
- Ability to multitask and prioritize competing tasks.
- Ability to work a varied schedule.
- Demonstrated client-first mindset.
Skills
Experience
Previous experience in luxury client service, boutiques, hotels, or concierge services; beginner level.
Education
Bac+2 qualification from a higher education institution.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Service Assistant», «Client Relations Assistant», «Customer Experience Assistant», «Digital Customer Care Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.