Christian Dior Digital Client Advisor Assistant

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Christian Dior Couture seeks a Digital Client Advisor Assistant intern for its Client Services Center west of Paris, providing personalized service and resolving client issues across phone, email, social media and written correspondence. The role starts in January 2027 and lasts six months; it is full-time and hybrid.

Role & Responsibilities

• Deliver a positive, courteous and pleasant client experience while reflecting core brand values and integrity in every interaction.
• Provide professional, high-quality service and resolve client issues effectively through empathetic communication by phone, email, social media and written correspondence.
• Escalate client issues requiring further resources to the appropriate supervisor and help ensure satisfactory resolution.
• Handle client communications in accordance with Dior policies and processes.
• Demonstrate brand awareness, storytelling and product knowledge when communicating with clients.
• Attend to personalization actions that enrich customer relationships.
• Monitor and update customer information using Dior tools to retain existing clients and identify new high-potential clients.
• Achieve and exceed planned KPIs, including sales, clienteling and client experience.
• Recommend innovative approaches to client concerns and share successful ideas with the team and department.
• Develop strong working relationships within the Dior network.

Qualifications

• Bac+2 qualification from a higher education institution.
• Previous experience in luxury client service, boutiques, hotels or concierge services.
• In addition to English, fluency at C2 level in at least one of French, German, Italian, Spanish, Dutch, Portuguese or Arabic.
• Proficiency in Microsoft Office; Salesforce knowledge is an advantage.
• Passion for Christian Dior and its collections.
• Strong sales negotiation skills.
• Ability to multitask and prioritize competing tasks.
• Ability to work a varied schedule.
• Demonstrated client-first mindset.

Skills

Experience

Previous experience in luxury client service, boutiques, hotels or concierge services.

Education

Bac+2 qualification from a higher education institution.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.