Christian Dior Department Manager
About Christian Dior
Christian Dior Couture is an iconic maison within the LVMH group, renowned for haute couture, ready-to-wear and leather goods. The House is characterised by its heritage craftsmanship, creative leadership and exacting standards of client service, offering a global network and career opportunities within a luxury, design-led environment.
Christian Dior Couture seeks a Department Manager in Vienna to lead the boutique department, drive sales and coach a luxury retail team.
Role & Responsibilities
- Collaborate with the Boutique Manager to define the department’s annual strategic plan, prepare budgets and present store performance at management meetings.
- Drive sales and profitability for the department by monitoring daily/weekly/monthly KPIs and initiating corrective actions to meet targets.
- Define departmental objectives and budgets, allocate resources and ensure execution against commercial plans.
- Develop and supervise the annual marketing and activity calendar in conjunction with the Marketing Manager and ensure flawless implementation of local activations.
- Recruit, lead, coach and mentor the department team; establish individual objectives and deliver ongoing training to optimise performance and client service.
- Maintain excellent relations with key suppliers and partners to ensure merchandise flow, product availability and presentation standards.
- Oversee visual merchandising, inventory control and loss-prevention practices to preserve product integrity and store standards.
- Foster exceptional clienteling and after-sales service to cultivate long-term relationships and repeat business.
Qualifications
- Minimum 5 years of retail experience, with at least 2 years in a management role within the luxury sector.
- Proven ability to meet and exceed customer expectations through personalised service and strong client relationship skills.
- Demonstrated commercial creativity, a refined sense of fashion and solid knowledge of the luxury goods market.
- Strong interpersonal, organisational and management capabilities in a fast-paced retail environment.
- Fluency in German and English; additional languages are an advantage.
Skills
Experience
At least 5 years of progressive retail experience, including a minimum of 2 years in a supervisory or managerial capacity within a luxury fashion or accessories environment.
Education
Secondary education required; a Bachelor's degree in Business, Fashion, Retail Management or a related discipline is preferred.
Workplace
The successful candidate will be located in Vienna, Vienna, Austria.
Culture
The House of Dior values creativity, meticulous craftsmanship and impeccable client service. Employees operate within a collaborative, high-expectation environment where heritage and innovation coexist, and where professional development is supported across the wider LVMH network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Department Manager», «Retail Department Manager», «Fashion Department Manager», «Team Lead — Sales & Merchandising», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.