Christian Dior CRM Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Develop and generate CRM KPI reports on a weekly and monthly basis to support store performance goals
• Collaborate with internal partners on reporting and analysis initiatives tailored to boutique needs
• Contact clients directly to gather feedback and assess relationship quality
• Train and coach boutique teams on customer relationship management best practices
• Organize and facilitate training sessions for staff
• Monitor the results of CRM actions and update customer databases accordingly
• Support the team in delivering exceptional service to top-tier clients to maximize retention
• Build customer loyalty initiatives to increase in-store foot traffic and engagement
• Distribute high-potential prospects to the sales team with clear performance objectives
• Maximize top client potential through focus on high-value items, special orders, and pre-selling opportunities
• Support in-store events including pop-ups, pop-ins, and special activations
• Collaborate with the Regional Marketing team on CRM and event activities across the Middle East

Qualifications

• Bachelor's degree or Diploma in Business Administration, Marketing, or related field
• Minimum 5 years of professional experience in CRM, customer relationship management, or marketing roles
• Strong analytical and data interpretation capabilities
• Outstanding written and verbal communication skills
• Proven ability to work independently and collaboratively within teams
• Demonstrated customer service expertise
• Meticulous attention to detail and accuracy in data management
• Knowledge of organizational policies and procedures with consistent application
• Ability to identify process improvements and implement operational enhancements

Skills

Experience

Minimum 5 years of professional experience in CRM, customer relationship management, marketing, or a closely related position within luxury retail or hospitality environments.

Education

Bachelor's degree or Diploma in Business Administration, Marketing, or a related discipline.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.