Christian Dior CRM Intern — Switzerland & Austria

About Christian Dior

Parfums Christian Dior is the prestige fragrance and cosmetics house of the Dior Maison, operating within the LVMH group. The House is known for its synthesis of creative audacity and meticulous craftsmanship, combining global distribution with a boutique luxury experience across retail, e‑commerce and selective wholesale channels.

Role & Responsibilities

• Support the planning, execution and post‑campaign analysis of CRM initiatives across the full customer journey for Switzerland and Austria.
• Localise and optimise newsletters and CRM communications to align with market requirements while respecting international brand guidelines.
• Perform customer segmentation, data analysis and interpretation to inform targeted marketing actions and lifecycle strategies.
• Track CRM KPIs, prepare regular performance reports and translate findings into concrete recommendations for campaign optimisation.
• Contribute to the development, quality assurance and hygiene of the CRM database to ensure reliable targeting and reporting.
• Coordinate cross‑functionally with Retail, E‑commerce and Product Marketing teams to deliver a coherent 360° client experience.
• Drive independent projects as assigned, supporting continuous improvement of processes and tools within the CRM function.

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications or a comparable discipline.
• Minimum 3 years of relevant marketing/CRM experience or equivalent hands‑on experience through internships and working‑student roles.
• Fluent written and spoken proficiency in English, German and French; knowledge of Italian is a plus.
• Proven proficiency in PowerPoint and Excel; familiarity with Adobe and Sales Force is desirable.
• Analytical mindset with an affinity for numbers, strong attention to detail and a structured approach to tasks.
• Excellent communication skills, strong sense of aesthetics and the ability to craft audience‑appropriate messaging.
• Initiative, creativity and demonstrated ability to work collaboratively in multidisciplinary teams.

Skills

Experience

Minimum 3 years of relevant professional experience in marketing, CRM or related functions, or equivalent hands‑on experience through internships and working‑student positions.

Education

Currently pursuing or recently completed bachelor's or master's degree in Business Administration, Marketing, Communications or a comparable field.

Workplace

Culture

The House cultivates an exacting, creative and collaborative culture where design sensibility and rigorous execution coexist. Inclusivity, respect and craftsmanship are emphasised, and employees are expected to uphold the Maison’s standards of luxury while contributing diverse perspectives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.