- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €65,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks a Country Operations Manager in Milan to ensure smooth day-to-day store operations, strengthen operational excellence and support sales and customer service. The role is permanent, full-time and hybrid, with a stated indicative annual gross salary from €65,000, defined according to seniority and experience.
Role & Responsibilities
- Ensure the smooth day-to-day running of store retail operations to facilitate sales, deliver exceptional customer service and implement business-driving initiatives.
- Improve in-store processes by developing and implementing innovative initiatives and action plans.
- Supervise, support and organize the team for all incoming and outgoing physical and IT merchandise flows.
- Oversee the application of storage rules, stock procedures and best practices to strengthen loss prevention.
- Organize inventory management, including weekly cycle counts and the annual inventory.
- Manage the implementation and updating of all Standard Operating Procedures (SOPs) related to boutique operations.
- Train staff on policies and processes.
- Supervise after-sales requests, monitor client correspondence and follow up on administrative tasks.
- Review after-sales reports and initiate action plans as needed.
- Train staff on Care Services guidelines.
- Supervise till operations and control expenses.
- Act as the referent for back-office tools, ensuring staff training, adoption and correct use in the store.
- Handle ad hoc requests concerning equipment and application access in E-services.
- Support the Digital Coordinator in deploying special projects when needed.
- Supervise uniform and consumable supply needs.
- Oversee maintenance and store upkeep.
Qualifications
- Strong understanding of customer service needs and customer priorities.
- Innovative, proactive and strategic approach.
- Team-focused, with a desire to collaborate effectively.
- Organized, methodical and rigorous.
- People management skills.
- Communication skills.
- Fluent in English.
Skills
Experience
Minimum 5 years
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 65,000 per annum.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.