Christian Dior Counter Manager
- Location
- ZurichZurichSwitzerland
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Aug 13, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Dior Counter Manager (100%) in Zurich – Lead a luxury beauty counter at Globus Bern. Full-time permanent role. Apply now.
Role & Responsibilities
- Lead the overall commercial and operational performance of the beauty counter location, ensuring compliance with Dior brand standards and excellence in customer experience
- Provide professional and personalized consultation to customers across all three product categories—fragrance, skincare, and makeup—and drive product sales
- Actively contribute to achieving sales targets, sell-out objectives, and key performance indicators
- Develop and mentor advisory staff across fragrance, skincare, and makeup categories, makeup artists, and fragrance specialists on product knowledge and D.I.O.R. sales methodology
- Set clear missions and performance objectives for team members, motivating and challenging them daily to exceed targets
- Build and maintain long-term customer relationships through proactive clienteling and personalized engagement via the Dior Connect App
- Schedule and prepare customer appointments and execute customer campaigns using Dior Connect and digital brand tools
- Deliver Dior Services and bespoke product consultations to enhance customer satisfaction
- Ensure optimal merchandise presentation and consistent implementation of Dior visual merchandising and brand guidelines
- Actively participate in promotions, events, and brand activations; contribute to their planning and execution
- Continuously expand product knowledge and participate in regular training, coaching, and skill-development sessions
- Monitor inventory levels, replenish stock, and support merchandise deliveries, returns, and inventory audits
- Apply internal processes, systems, and DTC (Direct-to-Consumer) tools correctly, particularly Globus point-of-sale procedures
- Maintain impeccable counter presentation, organization, cleanliness, and professional appearance
- Collaborate closely and constructively with team members and retailer management
- Adhere to all internal policies, procedures, and applicable health and safety regulations
Qualifications
- Minimum 3–4 years of experience in sales, customer consultation, or beauty retail
- Mandatory counter manager or equivalent leadership experience
- Comprehensive product knowledge across fragrance, skincare, and makeup categories
- Strong affinity for luxury beauty products and demonstrable knowledge of high-end and luxury retail environments
- Proven leadership competency and personnel management capability
- Team player with genuine passion and enthusiasm for beauty and customer service
- Excellent communication and interpersonal skills
- Strategic and entrepreneurial mindset with strong analytical abilities
Skills
Experience
Minimum 3–4 years of experience in sales, customer consultation, or beauty retail, with mandatory counter manager or equivalent supervisory experience. Demonstrated expertise in luxury beauty retail environments and strong product knowledge across fragrance, skincare, and makeup categories.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Store Manager», «Sales Floor Manager», «Customer Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.