Christian Dior Clienteling Tools and Data Project Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Serve as the central point of reference for clienteling tools for central and regional teams.
• Help teams understand and use available tools and features.
• Collect, structure, and prioritize tool enhancement requests from business teams and markets.
• Identify opportunities to optimize tools in line with clienteling strategy.
• Coordinate tool updates with IT teams and product and technical contacts, including Product Owners and PMOs.
• Contribute to the design, testing, rollout, and monitoring of new features.
• Communicate tool updates to relevant stakeholders.
• Help define and redesign the monitoring strategy by identifying the most relevant KPIs.
• Structure and develop clienteling dashboards and reports with data teams or independently using existing tools.
• Analyze data to identify trends, opportunities, and ways to improve clienteling performance.
• Ensure the consistency and reliability of data and indicators used to monitor activity.
• Turn data analysis into insights and operational recommendations.
• Prepare presentations of results and recommendations for internal stakeholders and senior management.
• Help redesign and optimize clienteling campaign targeting in collaboration with Data & AI teams.
• Contribute to defining targeting criteria and continuously improving the relevance of clienteling audiences.
• Monitor targeting performance and help identify optimization opportunities.
• Contribute to the development and implementation of the clienteling strategy.
• Identify business needs and help translate them into tool, data, or process solutions.
• Work with client, retail, and regional teams to align tools and usage with business objectives.
• Monitor the quality and reliability of the customer database with Data, IT, and regional teams.
• Identify key data-quality issues and help define and implement improvement plans.
• Help markets and boutiques improve customer data collection, qualification, and updating practices.
• Ensure compliance with personal data protection requirements in coordination with the relevant teams.

Qualifications

• Master’s degree (Bac+5) in marketing, business, data, or digital studies.
• At least 3 years of experience in CRM, clienteling, customer marketing, data/analytics, or digital project management, ideally in retail, luxury, or premium environments.
• Experience as a Product Manager or Product Owner, particularly in developing, enhancing, or deploying digital or CRM tools, is an asset.
• Strong interest in CRM and clienteling tools and digital environments.
• Good command of data analysis and KPI monitoring.
• Ability to structure business requirements and translate them into functional or tool requirements.
• Good understanding of data and AI issues.
• Very good command of Microsoft Office, particularly Excel and PowerPoint.
• Knowledge of reporting or data visualization tools is a plus.
• Excellent organizational and coordination skills, with a high degree of rigor.
• Strong analytical mindset and ability to turn data into practical recommendations.
• Proactive, autonomous, and takes initiative.
• Excellent communication and collaboration skills with business and technical stakeholders.
• Team-oriented with excellent interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-changing international environment.
• Attention to detail and results orientation.
• Fluent French and English.

Skills

Experience

At least 3 years in CRM, clienteling, customer marketing, data/analytics, or digital project management.

Education

Master’s degree (Bac+5) in marketing, business, data, or digital studies.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.