Christian Dior Client Treatment Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Identify and define hospitality requirements, including accommodation, transport, concierge services and exclusive offerings.
• Prepare supplier briefs and identify and select partners suited to the House’s requirements.
• Manage and coordinate service providers, track orders, and ensure service quality and timely delivery.
• Contribute to defining and developing client programmes in collaboration with the Director of Experiences.
• Monitor budgets, consolidate expenditure and prepare related reports.
• Act as the primary contact for the Zones on client treatment and hospitality matters.
• Consolidate the Zones’ needs and preferences.
• Define and communicate guidelines for client treatment programmes.
• Support local teams in implementation and ensure adherence to House standards and recommendations.
• Maintain regular, effective communication with markets to anticipate needs and ensure international coordination.
• Develop event briefs aligned with identified needs and the House’s strategy.
• Coordinate client and Image events during Fashion Weeks and Haute Joaillerie events, working closely with Image teams.
• Ensure events are executed effectively and deliver a coherent client experience.
• Manage a project manager, overseeing the development, ordering and production of Haute Joaillerie client gifts.
• Oversee the development, ordering and production of materials and assets required for Haute Joaillerie client treatment programmes.
• Track schedules, suppliers, orders and deliveries, ensuring deadlines and House quality standards are met.

Qualifications

• Dynamic, committed and highly organised, with an excellent service orientation.
• Significant experience, ideally gained at a luxury concierge agency or luxury House.
• Confirmed experience managing event projects, VIP hospitality and/or premium client experiences.
• Business school or university education.
• Excellent command of Excel and reporting tools.
• Very good spoken and written French and English.
• Strong project management, supplier coordination and budget monitoring skills.
• International experience is highly valued.

Skills

Experience

At least 5 years; 5–10 years of professional experience in a demanding environment.

Education

Business school or university.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.