Christian Dior Client Strategy & Insights Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 9, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks Client Strategy & Insights Manager in Paris to lead European client strategy and analytics.
Role & Responsibilities
- Support the definition and execution of the annual European Client Strategy, translating business objectives into clear client priorities across the region
- Partner with subzones and markets to identify growth opportunities and define market-specific client development strategies
- Develop strategic recommendations to improve client acquisition, retention, reactivation, clienteling effectiveness, and lifetime value
- Identify emerging client trends, risks, and opportunities, proactively proposing initiatives to senior leadership
- Support long-term client planning, business reviews, and budget preparation with strategic recommendations and performance analysis
- Monitor and analyse client KPIs across all European markets, identifying key business drivers and opportunities
- Translate complex data into clear business narratives and actionable recommendations for management
- Conduct deep-dive analyses on client behaviour, segmentation, purchasing patterns, loyalty, and customer lifetime value
- Evaluate the performance and ROI of client activations, events, retail initiatives, and clienteling programmes
- Produce executive-level insights, dashboards, and performance reviews for leadership
- Lead ad hoc strategic projects supporting the Client Marketing function and broader European business priorities
- Support new business initiatives by assessing opportunities, defining success metrics, and measuring impact
- Benchmark industry trends, competitors, and luxury clienteling best practices to identify innovation opportunities
- Partner cross-functionally with Retail, Merchandising, CRM, Digital, Finance, and HR to support strategic decision-making through data and insights
- Oversee client data quality and governance to ensure robust decision-making
- Drive continuous improvement of reporting tools, dashboards, and analytical capabilities
- Monitor clienteling application performance and support testing, enhancements, and adoption across markets
Qualifications
- 6–8+ years of experience in client strategy, CRM, consulting, commercial planning, business intelligence, or analytics within luxury, retail, consumer goods, or management consulting
- Proven experience translating complex data into strategic recommendations that have influenced senior business decisions
- Strong understanding of client development, CRM, clienteling, customer lifecycle, and loyalty strategies
- Experience leading cross-functional strategic projects involving multiple stakeholders
- Advanced analytical capabilities with the ability to synthesize large data sets into clear business insights
- Experience building executive presentations and communicating recommendations to senior leadership
- Strong commercial acumen with an understanding of retail performance drivers and client behaviour
- Experience working across multiple markets or international organizations highly desirable
Skills
Experience
Minimum 6–8 years of experience in client strategy, CRM, consulting, commercial planning, business intelligence, or analytics within luxury, retail, consumer goods, or management consulting environments. Demonstrated success translating complex data into strategic recommendations that have influenced senior leadership decisions and supported business growth.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Analytics & Strategy Lead», «Regional Client Intelligence Manager», «Client Marketing Strategist», «Customer Insights Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.