Christian Dior Client Services Sales Advisor
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $24–26/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 5, 2026
About Christian Dior
Christian Dior Couture is a French luxury fashion maison renowned for its heritage, craftsmanship and creative leadership within the Fashion & Leather Goods sector. As part of the LVMH Group, the house combines artisanal savoir‑faire with global retail and client service operations, offering employees opportunities to develop within a network that values creativity, inclusion and métiers d’art.
Christian Dior Couture in Jersey City (hybrid) seeks a Client Services Sales Advisor. Hourly $24–$26; deliver luxury client care, sales and CRM management.
Role & Responsibilities
- Deliver best‑in‑class luxury client service across phone, email, social channels and written correspondence, demonstrating brand storytelling and product knowledge.
- Resolve client issues efficiently and empathetically, escalating complex matters to supervisors as required and ensuring Dior policies and processes are followed.
- Drive sales and service performance to meet and exceed KPIs, including case management, sales & service targets, quality assurance scores, productivity goals and schedule adherence.
- Perform outbound e‑clienteling and proactive outreach to support sales objectives and client retention.
- Accurately enter and maintain client and case information in Diorlink and the SCRM database to support statistics, workload analysis and CRM integrity.
- Recommend process improvements and share successful approaches across the Client Services Center; collaborate with cross‑functional teams to optimise client experience.
Qualifications
- Minimum of 3 years' experience in luxury customer service, retail, hotel or concierge environments.
- Outstanding written and verbal communication skills with a clear customer‑first mindset.
- Proven sales negotiation ability and a track record of meeting quantitative KPIs.
- Highly motivated, energetic team player able to work varied schedules including evenings, weekends and holidays.
- Able to multitask, prioritise competing demands and attend required training sessions.
Skills
Experience
Minimum three years of luxury customer service experience (retail, hotel or concierge preferred) with demonstrated sales results and CRM proficiency.
Education
High school diploma or equivalent required; college coursework or degree in hospitality, communications, business or a related field preferred.
Workplace
The role is situated in Jersey City, New Jersey, USA — conveniently close to New York.
Compensation
The base compensation for this position ranges from USD 24 to USD 26 per hour.
Benefits
Potential eligibility for medical benefits plan, commuter benefits, and 401(k) with employer contributions.
Culture
The Maison fosters a creative, craftsmanship‑led culture rooted in French heritage and the LVMH ethos of talent development. Christian Dior Couture emphasises inclusion, employee‑led communities (sustainability, DEI, CSR) and opportunities for internal progression within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Services Representative», «Client Relations Specialist», «Customer Care Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.