Christian Dior Client Service Team Leader
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 18, 2026
About Christian Dior
Christian Dior Couture is a leading haute couture and luxury ready-to-wear maison within the broader LVMH family. The house is recognised for its craftsmanship, rigorous attention to detail and an uncompromising commitment to premium client service across retail and client service operations worldwide.
Christian Dior Couture seeks a Client Service Team Leader in Paris to lead the EMEA Client Service Center; full-time, hybrid opportunity.
Role & Responsibilities
- Lead, manage and develop a team of Client Service Advisors in the EMEA Client Service Center, setting clear performance expectations and delivering regular coaching.
- Define and monitor commercial and service KPIs; set selling objectives and drive initiatives to maximise service-generated revenue across all contact channels.
- Handle complex client escalations personally and oversee the end-to-end resolution process to safeguard client satisfaction and brand reputation.
- Implement performance management practices including reporting to senior management, tracking daily case loads and creating improvement plans for advisors.
- Collaborate cross-functionally with retail, operations, IT and external vendors to improve processes, tools and the overall client experience.
- Analyse client feedback and operational data to identify opportunities for process optimisation and enhanced commerciality.
- Ensure accurate client records and compliance with internal procedures and systems.
Qualifications
- Bachelor's degree (Bac+3) or equivalent from a recognised institution.
- Minimum 5 years' professional experience in the luxury sector (retail, hospitality or concierge), with proven experience leading and developing teams; experience in a client service centre is strongly preferred.
- Fluent English (C2 written and verbal) and proficiency in at least one additional major European language (French, German, Italian, Spanish or Dutch).
- Proven track record of driving commercial results through clienteling and consultative sales.
- Demonstrable ability in performance management, coaching and people development.
Skills
Experience
Minimum five years' experience in the luxury sector with demonstrated success leading a client-facing team; prior exposure to client service centre operations and escalation management is highly desirable.
Education
Bachelor's degree (Bac+3) or equivalent.
Workplace
This position is based in Paris, Île-de-France, France.
Benefits
Five weeks annual leave; paid onboarding programme; hybrid working option (up to 2 days remote/week after completion of initial training); rotating shift patterns with possible Sunday schedules.
Culture
The maison cultivates a high-performance, client-first culture anchored in craftsmanship, discretion and commercial excellence. Teams operate in a collaborative, international environment with structured onboarding and continuous development to elevate service standards and individual careers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Supervisor», «Customer Experience Team Leader», «Client Relations Team Manager», «Client Care Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.