Christian Dior Client Service Representative Supervisor
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $27–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 7, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture hiring Client Service Representative Supervisor in Beverly Hills, CA. Manage POS operations, lead CSR team, ensure cash integrity. Full-time, $27–$28/hour.
Role & Responsibilities
- Oversee POS system operations and ensure accurate transaction processing and cash integrity
- Supervise and manage all customer service representatives in the cashwrap and client-facing areas
- Train, coach, and manage stock associates on operational procedures, safety protocols, security standards, and company policies
- Deliver outstanding customer service by maintaining a welcoming environment, demonstrating product knowledge, and addressing customer inquiries
- Manage customer exchanges, returns, and after-sales transactions in partnership with Boutique Leadership
- Execute opening and closing procedures, including secure cash handling and receipt reconciliation
- Maintain cash drawer accuracy and media management at the point of sale
- Oversee housekeeping standards, visual merchandising maintenance, and display organization in service areas
- Communicate customer feedback and service requests to boutique management
- Assist with inventory management, floor moves, merchandising updates, and physical inventory participation
- Provide real-time support to the selling floor and resolve operational problems affecting service quality and productivity
- Implement loss prevention measures and maintain security protocols throughout the boutique
Qualifications
- 3+ years of retail cashiering or point-of-sale experience, with luxury retail background preferred
- Demonstrated supervisory or team leadership experience
- Proficiency with POS systems and retail management software
- Strong cash handling accuracy and attention to detail
- Excellent customer service skills with ability to maintain composure under pressure
- Solid interpersonal and communication abilities with diverse stakeholders
- Strong organizational and follow-through skills
Skills
Experience
Minimum 5 years of retail experience, including 3+ years in a cashiering or point-of-sale operations role. Supervisory or leadership experience in a fast-paced luxury retail environment is preferred.
Education
High school diploma or equivalent; additional retail management or hospitality certification preferred.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 27 to USD 28 per hour.
Benefits
Medical, dental, and vision insurance; Flexible Spending Accounts; short and long-term disability insurance; employee discount program; paid time off and holidays; volunteer time off; mental health and wellness support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plans with employer matching contributions; employee referral program; bonus eligibility.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashwrap Supervisor», «Customer Service Operations Supervisor», «Boutique Client Services Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.