Christian Dior Client Service Representative

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Deliver welcoming, high-quality customer service, including greeting and acknowledging customers, maintaining housekeeping standards, and applying product knowledge.
• Process transactions accurately and efficiently, and maintain cash and media at the registers.
• Answer calls, take messages, respond to customer inquiries, and transfer calls using proper telephone etiquette.
• Assist with packing or wrapping merchandise.
• Handle customer exchanges and returns in partnership with the Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Complete opening and closing procedures, including securing cash and receipts.
• Keep the register area orderly and supplies stocked.
• Assist with floor moves, merchandising, display maintenance, and housekeeping.
• Provide support to the selling floor as needed.
• Participate in all inventories.
• Help resolve problems and make informed suggestions to improve service and efficiency at the cash wrap.
• Support general boutique operations, including safety and security, policies, and procedures.
• Coordinate point-of-sale operations, after-sales service, phone communications, cash integrity, inventory control, loss prevention, and client service.

Qualifications

• At least 3 years of retail cashiering experience; a luxury background is preferred.
• Ability to work a full-time schedule with varying hours and days, including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Physical ability to stand for extended periods and move and handle merchandise and fixtures boxes throughout the store, including lifting, and perform the role’s stated functions.
• Willingness to comply with company policies, procedures, regulations, and standards.
• Availability to travel as needed.

Skills

Experience

At least 3 years of retail cashiering experience; luxury experience preferred.

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Benefits

Bonus eligibility; medical, dental, and vision plans; Flexible Spending Accounts; short- and long-term disability; employee discount program; paid time off; volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plans with employer matching contributions; employee referral program.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.