Christian Dior Client Service Representative

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Ensure outstanding customer service by greeting and acknowledging customers, maintaining housekeeping standards, and demonstrating solid product knowledge
• Accurately ring registers and maintain all cash and media at point of sale with full cash integrity
• Manage telephone communications using proper etiquette when answering calls, taking messages, and addressing customer inquiries
• Assist in packing and wrapping customer merchandise with care and professionalism
• Partner with boutique leadership to manage customer exchanges and returns in accordance with company policy
• Communicate customer requests and feedback to management promptly
• Accurately execute all opening and closing procedures, including securing cash and receipts
• Maintain orderly appearance of the register area and keep supplies adequately stocked
• Assist with floor moves, merchandising, display maintenance, and general housekeeping
• Participate in inventory counts and audits as required
• Support general boutique operational tasks including safety, security, and policy compliance
• Assist with receiving and processing incoming product shipments

Qualifications

• Minimum 3 years of retail cashiering experience
• Luxury retail background preferred
• Strong interpersonal and communication skills
• Excellent organizational and follow-through abilities
• Physical ability to stand for extended periods
• Ability to lift and handle boxes of merchandise and store fixtures
• Willingness to adhere strictly to company policies, procedures, and standards
• Availability to work a full-time schedule including variable hours, nights, weekends, and holidays as needed
• Availability to travel as needed
• Problem-solving capability and ability to make informed operational suggestions

Skills

Experience

Minimum 3 years of retail cashiering experience in a customer-facing environment, with luxury retail background strongly preferred. Demonstrated experience managing cash transactions, handling customer inquiries, and supporting retail operations.

Education

High school diploma or equivalent required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.