- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 6, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks a Client Service Representative to oversee day-to-day client service functions at its Dallas boutique, including the POS system, aftersales, phone communications, cash integrity, inventory control, and loss prevention. The role also supports customer transactions and broader boutique operations. This is a permanent, full-time, on-site position.
Role & Responsibilities
- Deliver outstanding customer service in a friendly, welcoming environment by greeting and acknowledging customers, maintaining housekeeping standards, demonstrating product knowledge, and supporting other aspects of customer service.
- Operate registers accurately and efficiently, maintaining cash and payment media at the registers.
- Use proper telephone etiquette when answering calls, taking messages, responding to customer inquiries, and transferring calls.
- Assist with packing or wrapping customers’ merchandise.
- Manage customer exchanges and returns in partnership with the Boutique Leadership Team.
- Communicate customer requests and feedback to management.
- Complete opening and closing procedures accurately, including securing cash and receipts.
- Maintain an orderly register area and replenish supplies.
- Assist with floor moves, merchandising, display maintenance, and housekeeping.
- Support the selling floor as needed.
- Participate in all inventories.
- Help resolve problems and make informed suggestions affecting service and productivity in the cash wrap area.
- Support general boutique operations, including safety and security, policies and procedures, product receiving, and other operational tasks as needed.
- Oversee the boutique’s day-to-day client service functions, including the POS system, aftersales, phone communications, cash integrity, inventory control, loss prevention, and client service; assist with management of other boutique operations as needed.
Qualifications
- At least 3 years of retail cashiering experience; luxury experience preferred.
- Ability to work a full-time schedule with varied hours and days, including nights, weekends, and holidays as needed.
- Strong interpersonal, communication, organizational, and follow-through skills.
- Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, lift items, and perform the role’s duties.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
Skills
Experience
At least 3 years of retail cashiering experience; luxury experience preferred.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Service Representative», «Retail Service Associate», «Boutique Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.