Christian Dior Client Service Representative

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Deliver outstanding customer service in a friendly, welcoming environment by greeting and acknowledging customers, maintaining housekeeping standards, demonstrating solid product knowledge, and supporting all aspects of customer service.
• Operate registers accurately and efficiently, maintaining cash and media at the registers.
• Answer calls, take messages, respond to customer inquiries, and transfer calls using proper telephone etiquette.
• Assist with packing or wrapping customer merchandise.
• Manage customer exchanges and returns in partnership with the Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Complete opening and closing procedures accurately, including securing cash and receipts.
• Maintain an orderly register area and keep supplies stocked.
• Assist with floor moves, merchandising, display maintenance, and housekeeping.
• Provide support to the selling floor as needed.
• Participate in all inventories.
• Help resolve problems and make informed suggestions that improve service and productivity in the cash wrap area.
• Support general boutique operations, including safety and security, policies and procedures, product receiving, and other operational tasks as needed.
• Oversee day-to-day boutique client service functions in collaboration with Boutique Management, including the POS system, aftersales, phone communication, cash integrity, inventory control, loss prevention, and client service; assist with managing other areas of boutique operations as needed.

Qualifications

• At least 3 years of retail cashiering experience; a luxury background is preferred.
• Ability to work a full-time schedule with varying hours and days, including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Physical ability to stand for extended periods, move and handle merchandise and fixture boxes throughout the store, lift items, and perform the role's duties.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Skills

Experience

At least 3 years of retail cashiering experience; a luxury background is preferred.

Benefits

Opportunity to participate in employee-led communities focused on Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.