Christian Dior Client Service Representative
- Location
- Boston Massachusetts USA
- Address
- 800 Boylston Street Boston Main Prudential Center, Boston, MA 02199 View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture is seeking a Client Service Representative for its Saks boutique in Boston to manage day-to-day client service functions and support boutique operations, including point-of-sale, aftersales, cash integrity and inventory control. The permanent, full-time role requires at least 3 years of retail cashiering experience, with a luxury background preferred, and includes varied hours, nights, weekends and holidays as needed.
Role & Responsibilities
- Oversee the boutique’s point-of-sale system, aftersales, phone communications, cash integrity, inventory control, loss prevention and client service, and assist with boutique operations as needed.
- Deliver outstanding customer service in a friendly, welcoming environment by greeting and acknowledging customers, maintaining housekeeping standards, and demonstrating solid product knowledge.
- Process transactions accurately and efficiently, and maintain cash and payment media at the registers.
- Answer calls, take messages, respond to customer inquiries and transfer calls using proper telephone etiquette.
- Assist with packing or wrapping merchandise.
- Manage customer exchanges and returns in partnership with the Boutique Leadership Team.
- Communicate customer requests and feedback to management.
- Complete opening and closing procedures accurately, including securing cash and receipts.
- Maintain an orderly register area and keep supplies stocked.
- Assist with floor moves, merchandising, display maintenance and housekeeping.
- Support the selling floor as needed.
- Participate in all inventory counts.
- Help resolve problems and make informed suggestions to improve service and productivity at the cash wrap.
- Support general boutique operations, including safety and security, policies and procedures, product receiving, and other operational tasks as needed.
Qualifications
- At least 3 years of retail cashiering experience; a luxury background is preferred.
- Ability to work a full-time schedule with varied hours and days, including nights, weekends and holidays as needed.
- Strong interpersonal, communication, organizational and follow-through skills.
- Physical ability to stand for extended periods, move and handle merchandise and fixture boxes throughout the store, lift items, and perform the role’s functions.
- Willingness to adhere to all company policies, procedures, regulations and standards.
Skills
Experience
At least 3 years of retail cashiering experience; a luxury background is preferred.
Workplace
This position is based in Boston, Massachusetts, USA.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Service Representative», «Client Relations Associate», «Retail Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.