Christian Dior Client Service Manager
- Employment
- Contract
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 20, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Parfums Christian Dior seeks Client Service Manager in Neuilly-sur-Seine for 5-month fixed-term contract managing customer experience and operational excellence.
Role & Responsibilities
- Define, implement, and optimize customer journey processes in collaboration with internal teams and external service providers across client development, e-commerce, marketing, logistics, retail, and fraud departments
- Establish and update centralized operational procedures ensuring worldwide consistency and efficiency
- Develop and adapt customer relationship guidelines to reflect cultural specificity and market expectations for maximum personalization and engagement
- Manage client service deployment projects for new services or service centers
- Contribute to AI transformation strategy by defining user experience, implementing use cases, and measuring feature performance
- Define and monitor service performance indicators and implement corrective actions
- Evaluate customer satisfaction through NPS, mystery shopping studies, and similar methodologies
- Produce international operational activity reports including scorecards and annual summaries
- Collect, centralize, and synthesize information from cosmetics vigilance, quality, marketing, and data protection functions to ensure reliable and exhaustive responses
- Develop and maintain a centralized knowledge base, ensuring accessibility and operational impact
- Define training needs and create cross-market training modules in collaboration with central and regional training teams
- Enable and mentor local relay trainers to serve as excellence ambassadors in the field
- Animate regional customer service communities, facilitating expert support and fostering skill-sharing and co-development
- Represent customer service excellence across the organization and guide cross-functional projects with customer-centric expertise
- Share actionable customer insights contributing to strategic business orientation
Qualifications
- Minimum 5 years' experience leading and coordinating teams within an international Customer Relations Center
- Bachelor's degree from a business school or equivalent university degree (Bac +5)
- Fluent English (mandatory)
- Demonstrated knowledge and practical experience with CRM tools
- Salesforce Service Cloud expertise (preferred)
- Proven sensitivity to luxury and cosmetics sectors
- Strong analytical and synthesis capabilities
- Excellent written and oral communication abilities
- Demonstrated initiative, creativity, and openness to innovation
Skills
Experience
Minimum 5 years of proven experience in leading and coordinating teams within an international-scale Customer Relations Center, demonstrating expertise in client relationship management, process optimization, and multicultural team coordination.
Education
Bachelor's degree from a business school or equivalent university qualification (Bac +5 level).
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Manager», «Service Operations Manager», «Client Relations Director», «Customer Success Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.