Christian Dior Client Insights Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $70,000–80,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Client Insights Coordinator at Christian Dior Couture, New York. Support analytics and CRM operations with reporting, dashboard development, and data management.
Role & Responsibilities
- Manage recurring zone-level reports on a weekly and monthly basis in support of commercial performance tracking
- Partner with the Commercial Performance Team to develop client goals, projections, and performance benchmarks
- Produce ad hoc reports and client insights using internal data platforms and CRM tools
- Support internal stakeholders with customized reports, client lists, data requests, and behavioral studies
- Conduct client purchase behavior analysis and product-related studies to inform marketing and commercial strategy
- Oversee CRM tool updates, testing, data enhancements, and training material development for regional teams
- Monitor and maintain data quality KPIs including duplicate rates, missing fields, and segmentation accuracy
- Develop and maintain automated dashboards to streamline reporting processes and increase operational efficiency
- Optimize data workflows to reduce manual processes and accelerate insight delivery
- Coordinate and execute client-related projects from conception through completion, managing timelines and stakeholder communications
- Maintain adherence to internal data standards and compliance requirements across all data management activities
- Assist with client reallocation processes via CRM tools and oversee weekly and ad hoc client merge requests
Qualifications
- Bachelor's degree in Business, Marketing, Business Analytics, Economics, or related field
- Minimum 2 years of experience in CRM support, retail analytics, client insights, or related discipline; luxury retail experience preferred
- Advanced proficiency in Microsoft Excel with demonstrated expertise in complex data manipulation and PowerPoint
- Hands-on experience with CRM platforms, with Salesforce experience preferred
- Proficiency with BI tools such as Power BI, Tableau, Qlik, or equivalent platforms
- Demonstrated ability to manage sensitive client information with discretion and confidentiality
- Fluency in English
Skills
Experience
Minimum 2 years of experience in CRM support, retail analytics, client insights, or related field. Experience in the luxury retail sector is preferred. The candidate must demonstrate strong analytical capabilities, proficiency with large datasets, and a proven track record of managing data-driven projects in a fast-paced environment.
Education
Bachelor's degree in Business, Marketing, Business Analytics, Economics, or a related field is required.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 80,000 per annum.
Benefits
Medical, dental, and vision coverage; Flexible Spending Accounts; short and long-term disability insurance; employee discount program; paid time off and volunteer time off; mental health and wellbeing support; family-friendly benefits including child and elder care services; commuter benefits; 401(k) plan with employer matching contributions; employee referral program.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Analytics Coordinator», «CRM Data Coordinator», «Retail Analytics Associate», «Client Data Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.