Christian Dior Client Insights & CRM Manager — Europe

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Location
ParisÎle-de-FranceFrance
Employment
Full-Time
Seniority
Mid-Level
Department
Clienteling, CRM & VIP Relations
Industry
Fashion, Apparel & Leather Goods
Posted
May 26, 2026

About Christian Dior

Christian Dior Couture is a leading French luxury fashion house within the LVMH group, renowned for its haute couture heritage, artisanal savoir-faire and global influence in fashion and leather goods. The Maison combines creative audacity with operational excellence across international retail and marketing functions.

Christian Dior Couture seeks a Client Insights & CRM Manager in Paris to lead CRM strategy and client analytics across Europe.

Role & Responsibilities

  • Analyze client KPIs across Europe on a weekly cadence and produce actionable dashboards for regional stakeholders.
  • Segment and profile customers by product category, market and nationality to inform country-specific marketing and CRM strategies.
  • Co-design and implement a region-wide CRM strategy that accounts for national specificities and commercial objectives.
  • Monitor performance of clienteling activities (campaigns, OTO, loyalty programmes) and recommend concrete clienteling actions to drive data objectives.
  • Build and maintain reporting frameworks and dashboards (sales performance, product launches, pop-ups, client days) to support Business Reviews, budgets and retail meetings.
  • Provide ad-hoc analytical support to country teams (client lists, behaviour analysis, recruitment rates, profile merges) and manage profile merge requests.
  • Animate the Europe clienteling community through trainings, mapping updates and coordination of e-clienteling initiatives.
  • Conduct competitive monitoring and benchmarking of newsletters, gifting and market intelligence relevant to the luxury sector.

Qualifications

  • Master’s degree in marketing, economics, business school or equivalent (Bac+4/5).
  • Minimum 3 years' relevant experience in CRM, client insights, business analysis or a similar analytical role — preferably within luxury retail or premium brands.
  • Fluent in French and English (spoken and written).
  • Advanced proficiency in Excel and Power BI for data manipulation and dashboarding.
  • Strong analytical rigor, structured approach, and excellent organizational skills.
  • Deep understanding of the luxury market and retail product environment.

Skills

Excel Power BI

Experience

Minimum 3 years of CRM, client insights or business-analyst experience supporting retail or marketing teams; experience within luxury or premium retail is strongly preferred.

Education

Master’s degree in marketing, economics, business school or equivalent (Bac+4/5).

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Christian Dior fosters a creative, craft-focused workplace that values excellence, audacity and international collaboration. The Maison prizes both heritage savoir-faire and modern, data-informed decision making, offering high expectations and opportunities to shape customer experience across markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Project Manager — Europe», «Europe Client Insights Manager», «CRM & Clienteling Manager», «Regional CRM Analyst Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.