Christian Dior Client Engagement Director

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Lead and execute the clienteling strategy and client engagement culture across all tiers within the House of Dior Beverly Hills boutique, tailoring zone strategy to the specific boutique context
• Ideate and execute strategic development plans for each client tier in partnership with boutique leadership and corporate client teams
• Implement personalized engagement strategies for top-tier clients and individual sales associates, encompassing targeted events, gifting, and experiential activations
• Create comprehensive client journey maps for all VIP clients, coordinating with Events, Experience, and Client teams to deliver market-appropriate experiences
• Develop and execute monthly client outreach plans focused on mid-tier client development, monitor progress, and provide quality coaching to sales associates on personalized outreach methodologies
• Identify and pursue business development opportunities to recruit new clients through partnerships with hotels, philanthropic organizations, and community stakeholders
• Coach and develop the relationship selling skills of the entire retail team, providing on-floor spot coaching to managers and sales associates to enhance client discovery, capture, and long-term relationship building
• Partner with corporate and boutique leadership to drive top-tier client growth, retention, and revenue acceleration, particularly for ultra-luxury product categories
• Maintain updated mapping of high-potential clients for upgrade opportunities and position them for ultra-luxury events and collections
• Ensure consistent application of Dior standards across all client interactions, driving excellence in execution and KPI achievement

Qualifications

• Minimum 10 years of retail management experience in luxury or premium hospitality environments
• Proven track record of developing and executing client engagement strategies that drive revenue growth and client retention
• Demonstrated expertise in luxury industry dynamics, clienteling methodologies, and VIP relationship management
• Strong knowledge of hospitality service standards and high-touch client experience delivery
• Ability to develop, coach, and provide constructive feedback to drive team performance optimization
• Demonstrated ability to manage multiple priorities in a fast-paced environment with flexibility to accommodate varied schedules

Skills

Experience

Minimum 10 years of relevant retail management experience required, preferably in luxury fashion or premium hospitality sectors. Demonstrated success in building and leading high-performing teams, developing client engagement strategies, and driving measurable business growth through enhanced customer relationships and loyalty programs.

Education

Not specified; however, bachelor's degree in business administration, hospitality management, or related field is strongly preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 165,000 to USD 175,000 per annum.

Benefits

Medical, dental, and vision insurance; Flexible Spending Accounts; short- and long-term disability coverage; employee discount program; paid time off; volunteer time off; holidays; mental health and wellness support; family-friendly benefits; reproductive healthcare; child and elder care services; commuter benefits; 401(k) plans with employer contribution matching; employee referral program.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.