Christian Dior Client Engagement Coordinator, Europe

About Christian Dior

Christian Dior Couture is a Parisian haute couture and luxury fashion maison renowned for its craftsmanship, creativity and global retail presence. As part of the LVMH group, the brand combines artisanal savoir‑faire with rigorous commercial standards and a strong emphasis on creativity, client experience and international expansion.

Role & Responsibilities

• Design and implement a 360° digital clienteling and communication strategy for Europe, including drive‑to‑web initiatives aligned with e‑commerce objectives.
• Lead the localization and coordination of newsletter campaigns across European sub‑zones: calendar management, content (texts/images), approvals and ad hoc requests for launches, events and crisis communications.
• Define and manage a Europe gifting strategy across a 200‑reference catalog: targeting by gift typology, distribution scheduling, order coordination, tracking and performance measurement.
• Develop and operationalize the Europe print distribution strategy: optimize mailings with the operator, manage retroplanning for four magazines per year, collaborate with Adobe Campaign on targeting algorithms and oversee personalization/insert processes.
• Establish and monitor clienteling campaigns (calling, OTOs, programs): weekly performance follow‑up, bespoke targeting for market needs and support to boutique teams on actionable clienteling initiatives.
• Provide regular reporting and analysis across channels (clienteling application, newsletters, e‑commerce): tracking, customer behaviour analysis, quarterly performance reports and recommendations; monitor budgets and investment forecasts.
• Coordinate cross‑functional stakeholders including boutique network, mailing operator, Adobe Campaign team and e‑commerce to ensure traceability, compliance and timely execution of campaigns.

Qualifications

• Minimum 3 years’ experience in clienteling, CRM, digital marketing or retail operations within luxury goods or premium retail.
• Fluent in English; additional European languages advantageous.
• Proven analytical skills with experience in campaign tracking, performance reporting and KPI management.
• Strong project management capabilities: meticulous planning, retroplanning and deadline management.
• Excellent interpersonal skills, team orientation and ability to influence cross‑functional stakeholders.
• Commercial sensibility and a refined taste for retail operations; ability to prioritise and take ownership.
• Practical experience working with CRM/clienteling applications and collaboration with email/mailing platforms (e.g., Adobe Campaign).

Skills

Experience

At least three years’ relevant experience executing CRM, clienteling or digital communication programmes for luxury or premium retail; demonstrable track record of managing multi‑market campaigns and delivering measurable performance improvements.

Education

Bachelor’s degree (or equivalent) in marketing, communications, business administration or a related discipline.

Workplace

Culture

The maison fosters a culture that blends Parisian couture heritage with contemporary commercial rigour. Employees operate in a high‑expectation, collaborative environment that prizes creativity, meticulous execution and an ambition to elevate client experiences worldwide.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.