Christian Dior Client Development Program Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 28, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Parfums Christian Dior seeks a Client Development Program Manager in Neuilly-sur-Seine to lead international loyalty programme deployment and optimization.
Role & Responsibilities
- Lead the deployment of the new loyalty programme vision and identity across markets not yet aligned with the Core Model, ensuring consistency and brand coherence across all touchpoints
- Accompany international markets through the implementation process and monitor adherence to programme identity standards
- Oversee the enrichment and evolution of programme benefits to enhance customer value proposition and engagement
- Ensure optimal visibility and integration of the loyalty programme across e-commerce platforms, working with stakeholders on site redesign initiatives
- Develop and execute an optimization plan for loyalty communications using a test-and-learn approach, leveraging AI and advanced analytics
- Conduct in-depth analysis of customer journeys and online user experience to identify performance levers and improvement opportunities
- Monitor global programme performance metrics and develop actionable plans in collaboration with the Loyalty team
- Coordinate internal and external stakeholders to ensure smooth, consistent, and ambitious execution aligned with Maison values
- Lead the evolution and deployment of the 'generosity' pillar of the loyalty programme, ensuring business coherence and operational efficiency
- Develop and provide markets with enhanced management tools and optimized processes to improve gift tracking and forecasting
Qualifications
- Master's degree from a business school or equivalent qualification
- Minimum 4 years of experience in Customer Development, CRM, or related functions
- Demonstrated proficiency in project management and cross-functional team coordination, particularly with Data, IT, and CRM departments
- Strong understanding of digital customer experience, e-commerce journeys, and loyalty mechanics
- Proven analytical capability with ability to translate business insights and customer data into concrete recommendations
- Excellent organizational skills, stakeholder management, and proactive communication abilities
- Fluent in both French and English
- Proficiency with Excel and PowerPoint
Skills
Experience
Minimum 4 years of professional experience in Customer Development, CRM, or closely related disciplines, with demonstrated ability to manage multiple strategic and operational projects simultaneously with rigour and autonomy. Candidates should possess comprehensive understanding of digital customer experience challenges, e-commerce workflows, and loyalty programme mechanics.
Education
Master's degree from a business school or equivalent advanced qualification
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Loyalty Program Manager», «Customer Loyalty Specialist», «International Client Development Lead», «CRM Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.