Christian Dior Client Development Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 9, 2026
About Christian Dior
Christian Dior Couture is a Parisian haute couture and luxury fashion Maison, part of the LVMH group. Renowned for its creative direction, artisanal savoir-faire and global retail network, the Maison positions itself as a destination for talent where craftsmanship, service excellence and brand heritage converge.
Christian Dior in Madrid seeks a Client Development Manager (Galería Canalejas) to lead VIP clienteling, CRM and boutique activations.
Role & Responsibilities
- Manage and develop the boutique’s VIP client portfolio (VVIC and Elite), maximising client value and loyalty across product categories.
- Design, coordinate and execute local and boutique VIP events in collaboration with the Events and Retail Marketing teams; monitor ROI and profitability of activations.
- Ensure CRM data quality and capture rate above 90%; implement client segmentation, profiling and targeting to improve conversion and ROI.
- Drive on-floor clienteling standards (Dior Journeys: Walk In, Welcome, FDA, Birthday) and deliver weekly/monthly KPI reports to store management.
- Train and support the sales team on Dior CRM Tools and Diormag; create operational tools and a CDM rota to ensure consistent client outreach.
- Provide feedback to Head Office CDM for continuous improvement of data, reporting and gifting programmes.
- Maintain Dior merchandising, visual and security standards in collaboration with department managers and ensure robust back-office operations (CRM, client recruitment, stock control, P&L awareness).
- Act as a brand ambassador at internal and external events to promote Dior image, service and collections.
Qualifications
- Fluent Spanish and English (spoken and written).
- Minimum 5 years’ experience within luxury fashion retail, with proven results in VIP client development and clienteling.
- Strong commercial mindset with demonstrable sales and KPI-driven achievements.
- Excellent interpersonal, presentation and relationship-building skills; public-facing confidence.
- High proficiency in Excel and comfortable with data analysis and reporting.
- Event planning experience and ability to deliver activations with measurable ROI.
- Genuine passion for Christian Dior and deep awareness of fashion trends and luxury product sensibilities.
Skills
Experience
Minimum five years’ professional experience in luxury fashion retail, with hands-on responsibility for VIP client programs, CRM operations, boutique activations and cross-functional collaboration with marketing and events.
Education
Bachelor’s degree in business, marketing, fashion or luxury management, or equivalent professional experience.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
The Maison promotes an environment centred on creativity, craftsmanship and excellence, encouraging employees to grow and take initiative. Dior combines a proud heritage with a collaborative, performance-oriented retail culture and a commitment to inclusion and talent development within the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Private Client Manager», «Clienteling & CRM Manager», «VIP Client Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.