Christian Dior Client Development Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 19, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture, Lisbon: Client Development Manager to drive VIP strategy, event execution, and client loyalty initiatives.
Role & Responsibilities
- Manage and develop VIP and VVIC client portfolios, ensuring optimal relationship cultivation and revenue maximization within the boutique
- Direct all strategic, operational, and creative planning of VIP events in coordination with the Events team, including the execution of proprietary client activations and gifting programs
- Drive client loyalty initiatives focused on local market development in collaboration with Department Managers and Sales Associates across all product categories
- Maintain CRM data capture rates consistently above 90%, providing weekly and monthly KPI reporting to senior management and department heads
- Implement clienteling strategies aligned with Dior Journeys protocols, ensuring 100% execution of Walk-In, Welcome, FDA, and Birthday touchpoints
- Train and support the Sales team on Dior CRM tools and protocols, establishing a CDM rotation schedule to ensure comprehensive client contact coverage
- Develop and deploy operational tools and resources to enhance departmental performance and client segmentation capability
- Monitor financial performance and ROI of all client development actions, with particular focus on event profitability and marketing effectiveness
- Serve as a brand ambassador for Dior across all internal and external touchpoints, attending and promoting brand events and activities
- Maintain full operational knowledge of boutique functions including inventory management, visual merchandising compliance, security protocols, and back-office analytics
Qualifications
- Minimum 5 years of professional experience in luxury fashion retail or client development roles
- Fluent in Portuguese and English (both verbal and written)
- Advanced proficiency in Excel with strong analytical capabilities
- Demonstrated expertise in CRM systems and client relationship management
- Strong understanding of luxury market dynamics, consumer behavior, and fashion trends
- Excellent public speaking and presentation skills with demonstrated ability to build and maintain high-level client relationships
- Proven track record of event planning, execution, and ROI-focused marketing initiatives
- Knowledge of visual merchandising standards and retail operations best practices
Skills
Experience
Minimum 5 years of professional experience within the luxury fashion industry, with demonstrated success in client development, retail management, or VIP relationship roles. Proven ability to drive client acquisition and retention strategies, manage high-net-worth clientele, and execute sophisticated event programming.
Education
Secondary education required; tertiary qualifications in business, marketing, or fashion industry studies are advantageous.
Workplace
The successful candidate will be located in Lisbon, Lisbon, Portugal.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clientele Manager», «VIP Client Relations Manager», «Retail Client Development Specialist», «Private Client Manager», «Client Relationship Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.