Christian Dior Client Development Manager

Overview

Parfums Christian Dior is the haute-parfumerie and cosmetics maison of Christian Dior, operating within the LVMH luxury group. The House is renowned for its creative leadership, exacting standards and aspirational brand experience in fragrance and beauty, combining French savoir‑faire with global retail excellence and a strong focus on client experience.

Role & Responsibilities

• Define and deploy the regional CRM strategy across nine markets (Middle East, Africa, Turkey, India), ensuring alignment with the global brand vision and local market specificities.
• Set annual CRM targets and strategic KPIs per market and produce monthly regional performance scorecards with actionable insights for senior management.
• Design and oversee the regional CRM project roadmap, including loyalty program evolution, client segmentation, NPS frameworks and data-driven clienteling use cases.
• Own the regional CRM budget and define forecasts and guidelines for CRM gifting and Gift With Purchase (GWP) initiatives.
• Lead CRM communications and activations across email, clienteling, WhatsApp, events and loyalty touchpoints, orchestrating automated journeys and tailored flows to maximize client lifetime value.
• Partner closely with e‑business, retail and marketing teams to ensure seamless omnichannel integration for both digital and physical client experiences.
• Support markets in event targeting and execution for POS and VIC events, ensuring consistent tone of voice and precise client selection.
• Manage, mentor and develop the regional CRM team (one regional direct report, UAE and KSA indirect reports) and deliver CRM training to local teams in-person and virtually.
• Coordinate with global CRM teams at HQ to align strategy, share best practices and support major product launches and commercial moments.

Qualifications

• Bachelor’s degree in Marketing, Business Administration or a related discipline.
• Minimum 5 years of progressive experience in CRM management, preferably within luxury retail or the beauty industry.
• Proven track record in developing and executing regional CRM strategies and managing loyalty programs.
• Strong analytical capability with experience interpreting data to generate commercial recommendations.
• Demonstrated experience managing budgets and leading small, cross‑market teams.
• Excellent communication and presentation skills; experience working in a matrix organisation.

Skills

Experience

Minimum 5 years of CRM or client development experience, with demonstrated regional responsibility in luxury retail or beauty and experience leading cross-market initiatives.

Education

Bachelor's degree in Marketing, Business Administration or related field.

Workplace

Culture

The House places creativity, craftsmanship and inclusivity at the centre of its workplace culture. Employees are expected to collaborate across disciplines to deliver an elevated client experience while upholding Dior’s exacting standards and aspirational brand values.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.