Christian Dior Client Advisor, Women's Ready-to-Wear

About Christian Dior

Christian Dior Couture is a leading French haute couture and ready-to-wear maison celebrated for its craftsmanship, creativity and heritage. The Maison is part of the LVMH Group and is recognised for elevating artisanal savoir-faire through its métiers d’art. As an employer, Dior offers an international, design-driven environment with strong emphasis on talent development, inclusivity and cross-disciplinary collaboration within the LVMH network.

Role & Responsibilities

• Build, manage and grow a personal client portfolio with emphasis on retention, reactivation and lifetime value.
• Achieve and exceed individual sales targets and KPIs, including sales volume, units per transaction (UPT) and average dollar per transaction (ADS).
• Deliver outstanding client experiences in-person, by telephone and via electronic communication using product storytelling and tailored recommendations.
• Strategically develop a local and international client base through personalised outreach, appointment setting and consistent follow-up.
• Support boutique operations: merchandising, visual merchandising, floor moves, housekeeping and packaging/wrapping for clients.
• Manage individual stock assignments, organise stock on the sales floor and in the heart of house, and participate in inventory and cycle counts.
• Protect boutique assets by following security and operating procedures; assist leadership to resolve client issues to the benefit of the business.
• Anticipate client needs and provide styling guidance and product recommendations to maximise customer satisfaction and sales.

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in luxury or premium consumer goods.
• Demonstrable track record of meeting sales targets and growing client portfolios.
• Excellent verbal communication, organisation and follow-through; strong relationship-building and clienteling abilities.
• Flexible availability including nights, weekends and holidays; ability to stand for extended periods.
• Physical ability to move and handle merchandise and fixtures; must be able to lift at least 30 lbs and perform general boutique housekeeping.
• Familiarity with boutique security procedures and the ability to follow company loss-prevention policies.

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods or premium fashion environment.

Education

High school diploma or equivalent required; post-secondary education in fashion, business or a related field is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 27 per hour.

Benefits

Medical, dental and vision; Flexible Spending Accounts; short- and long-term disability; employee discount program; paid time off and holidays; volunteer time off; mental health and wellbeing support; family-friendly benefits including reproductive health care; child and elder care services; commuter benefits; 401(k) with employer match; employee referral program.

Culture

The Maison cultivates a heritage-driven, creative workplace where craftsmanship and artistic expression are central. As part of LVMH, the brand emphasises talent development, inclusion and employee-led communities such as Sustainability, Diversity, Equity & Inclusion and Corporate Social Responsibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.