Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Ensure a welcoming, client-focused environment delivering best-in-class service in person, over the phone, and through electronic communication
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through personalized product recommendations and styling guidance
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Support boutique excellence through floor moves, merchandising, visual merchandising, stock management, and inventory cycle counts
• Assist with client services including locating merchandise at other boutiques, processing charge-send sales, and packing or wrapping merchandise
• Maintain a strong drive for results and a positive, team-first attitude while serving as a brand ambassador both within and beyond the boutique environment

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion, and the brand
• Ability to develop strong and lasting relationships through excellent communication, organization, and follow-through skills
• Proficiency operating all equipment necessary to perform the job, including phone systems, cash registers, sensor-tag removers, computers, and office equipment
• Ability to work varied hours including nights, weekends, and holidays as needed
• Ability to stand for extended periods, move and handle boxes of merchandise and fixtures; must be able to lift at least 30 lbs
• Responsible for store security procedures, including locking and securing the premises as needed

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment, demonstrating a proven track record of building client portfolios and exceeding sales targets.

Education

High school diploma or equivalent; additional retail or luxury fashion training is advantageous but not required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.