Christian Dior Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Client Advisor position at Christian Dior Couture, São Paulo. Luxury retail sales role focused on customer service excellence and sales performance.
Role & Responsibilities
- Achieve and exceed individual sales targets and key performance indicators (KPI), including sales volume, units per transaction (UPT), and average transaction value
- Maintain results-driven orientation and positive attitude focused on team performance at all times
- Ensure a welcoming, customer-focused environment through exceptional in-person, telephone, and digital communication
- Develop and retain local and international customer portfolio with capacity to acquire and cultivate VIP clientele
- Demonstrate extensive product expertise and engage customers through storytelling and heritage narratives
- Resolve customer issues in partnership with leadership to ensure satisfaction and business benefit
- Support sales floor reorganization, merchandising, and visual presentation as needed
- Assist in locating products across other boutiques for customers and process inter-store transfers accurately per company guidelines
- Take responsibility for individual inventory assignments, including organization of sales floor and stockroom inventory
- Participate in all inventory and cycle counts while protecting boutique assets through compliance with operational procedures
- Assist with gift wrapping and packaging services as required
Qualifications
- Minimum 3 years of retail sales and customer service experience, preferably in luxury consumer goods
- Strong business results orientation with passion for creativity, fashion, and brand affinity
- Exceptional ability to build strong, lasting relationships through excellent communication, organizational, and follow-up skills
- Proficiency in reading, counting, and writing accurately to complete all business and customer documentation
- Ability to adjust priorities and manage time in a dynamic environment, responsive to evolving business strategies and trends
- Capability to operate all necessary equipment including telephone systems, point-of-sale registers, security tag removal tools, computers, and office equipment
- Ability to remain standing for extended periods and lift/handle merchandise boxes and displays
- Commitment to adhering to all company policies, procedures, regulations, and standards
Skills
Experience
Minimum 3 years of retail sales and customer service experience, preferably in luxury consumer goods environment. Demonstrated track record of achieving sales targets and building customer loyalty through exceptional service delivery.
Education
No specific educational requirement stated; literacy and numeracy proficiency required for documentation and transaction processing.
Workplace
This position is based in São Paulo, São Paulo, Brazil.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Customer Relations Specialist», «Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.