Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Achieve and exceed individual sales goals and KPIs including Individual Sales Volume, Units per Transaction, and Average Dollar per Transaction
• Deliver best-in-class client service across in-person, phone, and electronic communication channels
• Develop and maintain local and international client book, recruiting and nurturing top-tier clients
• Demonstrate comprehensive product expertise and engage clients through product details and brand narratives
• Support floor moves, merchandising, visual displays, and boutique housekeeping as required
• Process charge-send sales and locate merchandise at other boutiques according to company guidelines
• Manage individual stock assignments, including organizing merchandise on floor and in back-of-house areas
• Participate in all inventory and cycle counts while protecting boutique assets through adherence to operating procedures
• Partner with leadership to resolve client issues in a manner that benefits both the client and the business
• Assist with packing and wrapping customer merchandise as needed

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in luxury consumer goods
• Strong drive for business results with passion for creativity, fashion, and the Dior brand
• Ability to develop strong, lasting relationships through excellent communication, organization, and follow-through
• Outstanding customer service delivery across multiple channels
• Proficiency in reading, counting, and writing to complete business and client documentation accurately
• Capability to adjust priorities and manage time effectively in a fast-paced, evolving retail environment
• Willingness to work varied hours including nights, weekends, and holidays as needed
• Ability to operate POS systems, cash registers, phone systems, sensor-tag removers, and standard office equipment
• Physical capability to stand for extended periods, move and handle merchandise boxes and fixtures, and lift at least 30 pounds
• Full adherence to company policies, procedures, regulations, and standards

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment. Demonstrated success in building and maintaining client relationships, achieving sales targets, and delivering exceptional customer service in a fast-paced retail setting.

Education

High school diploma or equivalent required. Ability to read, count, and write with accuracy for business and client-related documentation.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.