Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Christian Dior Couture seeks a Client Advisor in New York to deliver best-in-class client service, grow a personal client portfolio, and achieve individual sales goals while supporting boutique operations. This is a permanent, full-time, on-site role.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio, focusing on retention, reactivation, and lifetime value.
• Achieve and exceed individual sales goals and KPIs, including individual sales volume, units per transaction (UPT), and average dollar per transaction (ADS).
• Maintain a strong results-oriented approach and a positive, team-first attitude.
• Represent the brand as an ambassador inside and outside the boutique.
• Create a welcoming, client-focused environment and deliver best-in-class service in person, by phone, and through electronic communication.
• Develop and nurture local and international client relationships through personalized outreach, appointment setting, and consistent follow-up.
• Use product expertise and brand storytelling to create meaningful, memorable client experiences.
• Resolve client issues in partnership with the leadership team, balancing client needs and business interests.
• Anticipate client needs and provide tailored product recommendations and styling guidance.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Locate merchandise at other boutiques for clients and process charge-send sales accurately according to company guidelines.
• Manage individual stock assignments, including organizing stock on the floor and in the heart of the house.
• Participate in inventory and cycle counts and protect boutique assets by following operating procedures.
• Pack or wrap client merchandise when necessary.
• Follow store security procedures, including locking and securing the premises as needed.

Qualifications

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results and a passion for creativity, fashion, and the brand.
• Ability to develop strong, lasting relationships through effective communication, organization, and follow-through.
• Ability to deliver outstanding customer service in person, by phone, and through electronic communication.
• Ability to work varied hours and days, including nights, weekends, and holidays as needed.
• Ability to operate equipment necessary for the role, including phone systems, cash registers, sensor-tag removers, computers, and other office equipment.
• Ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and lift at least 30 lbs.

Skills

Experience

At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Bonus eligibility; medical, dental, and vision plans; Flexible Spending Accounts; short- and long-term disability; employee discount program; paid time off; volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plans with employer matching contributions; employee referral program.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.