Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value maximization
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Ensure a welcoming, client-focused environment by delivering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create memorable client experiences and deliver tailored product recommendations and styling guidance
• Support floor merchandising, visual displays, and housekeeping initiatives; assist in locating merchandise at other boutiques and process charge-send sales per company guidelines
• Maintain individual stock assignments, organize merchandise on floor and in storage areas, and participate in inventory and cycle counts
• Act as a brand ambassador both within and beyond the boutique environment, maintaining a strong results-driven attitude

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment
• Strong drive for business results with demonstrated passion for creativity, fashion, and the brand
• Exceptional ability to develop strong, lasting relationships through superior communication, organization, and follow-through
• Proven capability to provide outstanding customer service across in-person, telephone, and digital channels
• Proficiency in operating retail systems and equipment, including point-of-sale systems, cash registers, security tag removers, and office technology
• Ability to work varied hours, including evenings, weekends, and holidays as business requires
• Physical capability to stand for extended periods, move and handle merchandise boxes and fixtures, and lift a minimum of 30 lbs
• Responsibility for store security procedures, including premises lockdown and asset protection

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. Prior experience in a high-end boutique or designer fashion retail setting is advantageous.

Education

High school diploma or equivalent; further education in fashion, retail management, or business is advantageous but not required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.